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Published on July 10, 2026

Published on July 10, 2026

Can I upload my own fonts in Tour Estate AI? in the Overlay step (Text, Voice, Music drawers).

Published on July 10, 2026

What fonts can I use for text overlays? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

How do I add text overlays to my video? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

5 face photos required AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

How do I create a custom avatar? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

How do I choose an AI avatar for my video? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

How do I bulk import properties from a CSV spreadsheet? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

What is the Properties page in Tour Estate AI? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

How do I import photos from a saved property into my tour? using Import from Property on Upload Images or the Properties page. Import Images from Property picks a saved property with photos. Hidden when No properties with photos are available yet. Properties page at https://www.tourestateai.com/properties stores listing records.

Published on July 10, 2026

Why are no import sources available for my country? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on July 10, 2026

We have many listing website to import from. Some include Air Bnb, MLS, Zillow. Options available depend on what country you have set.

Published on July 10, 2026

Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on July 10, 2026

How do I assign photos to template sections? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on July 10, 2026

What is the image library in tour creation? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max images allowed.

Published on July 10, 2026

How do I use a template to start a new video? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on July 10, 2026

How do I browse video tour templates? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on July 10, 2026

The property video flow is: Choose Template → Upload Images → Choose Avatar (if supported) → Overlay → Generate. Step-by-step flow STEP_ORDER: template_selection, required_information, avatar_selection (conditional), overlay. URL uses step= query params.

Published on July 10, 2026

Create an AI property tour at https://www.tourestateai.com/projects/new by choosing a template, uploading photos, configuring overlay options, and generating. Create a video tour The wizard is Create New Tour — Follow the steps below to create your AI-powered property tour. Four steps: template, upload, optional avatar, overlay/generate.

Published on July 10, 2026

Do uploads in Settings appear in tour creation? in Tour Estate AI's video creation flow at https://www.tourestateai.com/settings?type=assets. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on July 10, 2026

What is the Assets tab in Settings? under Settings → Assets (https://www.tourestateai.com/settings?type=assets). Assets library Assets tab: Watermarks, Fonts, Music libraries. Uploads here appear in tour creation pickers (Your fonts, My uploads). Same files usable across projects.

Published on July 10, 2026

Free plan users can create tours with plan-gated limits on resolution, watermarks, custom fonts, and bulk import rows. Free plan video features Free tier: system watermark (no removal), 0 custom fonts, 50 bulk import rows, basic resolutions. VERIFY IN APP: full plan_feature matrix on https://www.tourestateai.com/pricing.

Published on July 10, 2026

What does unwatched mean on a video card? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on July 10, 2026

Why does my video say failed on the dashboard? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on July 10, 2026

How do I archive a project I no longer need? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on July 10, 2026

How do I link a project to a property from the dashboard? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

How do I rename a tour project? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on July 10, 2026

Projects are in-progress tour setups; videos are finished (or processing/failed) outputs. Projects vs videos Recent Projects = editable tour wizard state. Recent Videos = rendered ProjectVideo rows with status Completed, Processing, Failed.

Published on July 10, 2026

When a video is processing, the dashboard may show processing status and the navbar GeneratingBar. Continue generating Videos in Processing state are generating on the server. GeneratingBar shows Generating {templateName}. Click to return to tour or watch progress.

Published on July 10, 2026

Resume a tour by opening its project from Recent Projects on the dashboard. Resume editing Projects persist server-side. Click project card → https://www.tourestateai.com/projects/new?project={uuid}&step=...&template=.... User UI button label is Edit (Continue Editing exists in admin i18n only).

Published on July 10, 2026

Resume a tour by opening its project from Recent Projects on the dashboard.

Published on July 10, 2026

How do I go back and change images after generating? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on July 10, 2026

How do I share my video link? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on July 10, 2026

How do I watch my finished video tour? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on July 10, 2026

Why is my tour timeline unavailable? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

How do I try again after a generation error? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on July 10, 2026

Why did my video generation fail? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on July 10, 2026

How do I check progress on a processing video? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on July 10, 2026

You will be blocked from clicking generate if you do not have enough credits.

Published on July 10, 2026

What is generation resolution vs download format? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

Why do some resolution options show a premium indicator? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps.

Published on July 10, 2026

Which plans include 4K or 8K video generation? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

What is the difference between watermark removal and custom branding? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on July 10, 2026

Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on July 10, 2026

Which plan lets me remove the watermark? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on July 10, 2026

Yes, free users will have a watermark added to all videos. Users can upgrade their subscription to either STARTER, STUDIO or ENTERPRISE if they want to stop this watermark being added.

Published on July 10, 2026

Yes, ensure that the project has a property record associated.

Published on July 10, 2026

How do I preview narration before generating? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on July 10, 2026

How do I choose a voice for my tour? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on July 10, 2026

What is the word or character limit for tour scripts? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on July 10, 2026

Where do I edit the narration script? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on July 10, 2026

Yes, you must own the rights to any uploaded music that you choose to use.

Published on July 10, 2026

How do I remove background music from my tour? in the Overlay step Music drawer. Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on July 10, 2026

Yes, some music tracks cost coins to use in Tour Estate AI.

Published on July 10, 2026

What happens if my music track is shorter than the video? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on July 10, 2026

How do I adjust music volume on a tour? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on July 10, 2026

How do I trim music to fit my video length? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on July 10, 2026

Why is Upload font greyed out or showing upgrade? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

TTF and OTF only, max 10 MB.

Published on July 10, 2026

Can I use property variables in overlay text? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

How do I duplicate or remove a text overlay? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

What is the tour timeline in the overlay editor? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

How do I set when text appears and disappears? in Tour Estate AI's video creation flow at https://www.tourestateai.com/projects/new. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on July 10, 2026

How do I change text overlay font, size, and color? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

What is the overlay step in tour creation? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

Why can't I create a custom avatar on this template? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on July 10, 2026

Do avatar style choices cost extra credits? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

How do I customize avatar outfit and styles? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

How do I filter avatars by category? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

Can I use voice narration without showing an avatar? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

Why do some templates skip the avatar step? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on July 10, 2026

How does duplicate detection work in bulk property import? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

How do I save a column mapping template for future imports? in Tour Estate AI's video creation flow at https://www.tourestateai.com/properties. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on July 10, 2026

How do I map CSV columns in bulk property import? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

Yes, as long as your project has a proeprty associated with it during video generation.

Published on July 10, 2026

How do I link a property to a video project? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

How do I import photos to a property from a listing URL? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on July 10, 2026

How do I upload photos to a property? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

How do I create a property record? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

Why don't I see Import from Property? using Import from Property on Upload Images or the Properties page. Import Images from Property picks a saved property with photos. Hidden when No properties with photos are available yet. Properties page at https://www.tourestateai.com/properties stores listing records.

Published on July 10, 2026

What listing URL should I paste for Airbnb? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on July 10, 2026

How do I set my country to see listing import options? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on July 10, 2026

Why can't I continue from the image upload step? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

How do I clear all photos from the image library? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

How do I remove a photo from my tour? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

How do I reorder photos within a section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

What is the maximum number of photos allowed per section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

What is the minimum number of photos required per section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

How do I drag photos from the library into categories? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on July 10, 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on July 10, 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on July 10, 2026

Preview each template on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new and read section requirements during Upload Images. Template documentation Templates define sections (min/max photos), avatar support, overlays, and motion. Preview plays sample video; section names appear on upload step.

Published on July 10, 2026

https://www.tourestateai.com/templates is the browse/marketing gallery; https://www.tourestateai.com/projects/new is the authenticated creation wizard. Templates vs projects/new https://www.tourestateai.com/templates showcases templates. https://www.tourestateai.com/projects/new runs Create New Tour steps after you pick a template.

Published on July 10, 2026

You do not need to sign up and make an account to browse templates available. Templates define tour style, sections, avatar support, and overlays. You can view available templates without making an account at https://www.tourestateai.com/templates.

Published on July 10, 2026

How do I preview a template before using it? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on July 10, 2026

Start a new video from the dashboard Create New Video quick action or Recent Projects. Dashboard entry Dashboard shows Create New Video and Recent Projects. Clicking a project card resumes editing via https://www.tourestateai.com/projects/new?project=.

Published on July 10, 2026

Will Tour Estate AI email me if video generation fails? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on July 10, 2026

What aspect ratios are supported for video tours? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

What fps is supported? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

How do I know what type of photos to add to an image section for video tour? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on July 10, 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on July 10, 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on July 10, 2026

Where do I manage fonts, music, and watermarks I uploaded? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on July 10, 2026

Yes, if video generation fails, credits are automatically refunded. You will also receive a failure email.

Published on July 10, 2026

How do I regenerate a video with different settings? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on July 10, 2026

What download formats are available (MP4, WebM)? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

How do I download my property video? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on July 10, 2026

You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email.

Published on July 10, 2026

Will Tour Estate AI email me when my video is ready? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on July 10, 2026

How long does video generation take in Tour Estate AI? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on July 10, 2026

Is estimated duration the video length or generation time? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on July 10, 2026

How many credits does it cost to generate a video? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

How do I make a vertical video for TikTok or Reels? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

What resolution can I generate videos in? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

How do I add my own logo watermark to videos? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on July 10, 2026

How do I remove the Tour Estate AI watermark? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on July 10, 2026

How do I add AI voice narration to my video? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on July 10, 2026

What audio formats can I upload for music? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on July 10, 2026

Yes, as long as you own the rights to the music and upload files in this format: MP3, WAV, OGG, or M4A

Published on July 10, 2026

How do I add background music to my video tour? in the Overlay step Music drawer. Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on July 9, 2026

Social connect bonuses appear in your coin transaction history with source SOCIAL_CONNECT_BONUS. Social earn visibility After connecting a platform on Connect tab, coins award once if platform is enabled and not previously awarded for that external account.

Published on July 9, 2026

Instagram has a seed bonus of 5 coins when enabled. YouTube is disabled by default in seed config. Instagram vs YouTube Migration seeds Instagram coinBonusAmount=5 isEnabled=true. YouTube coinBonusAmount=5 isEnabled=false.

Published on July 9, 2026

Yes, limited free credits come from sign-up bonus and social connect bonuses — not unlimited.

Published on July 9, 2026

Connect social accounts on Settings → 🔗 Connect tab. Connect tab location Tab label 🔗 Connect under Account & Billing. OAuth per platform from this page.

Published on July 9, 2026

Coins may not credit if the platform is disabled, bonus already claimed, OAuth failed, or connection duplicate. Missing bonus Check SocialPlatformConfig isEnabled, canAwardBonusForConnection false, or OAuth error on Connect tab.

Published on July 9, 2026

No. Each platform bonus awards once per user per external social account.

Published on July 9, 2026

The default seed bonus is 5 coins per enabled platform — admins can change amounts. Bonus amount SocialPlatformConfig.coinBonusAmount seeded at 5 for major platforms in migration. UI shows +{{amount}} coins on Connect tab.

Published on July 9, 2026

Connect enabled social platforms on Settings → Connect to earn a one-time 5 coin bonus per platform.

Published on July 9, 2026

You can earn credits via subscription allowances, sign-up bonus, coin pack purchases, social connect bonuses, and generation refunds. Earn sources CoinTransaction sources in code: SUBSCRIPTION_ALLOWANCE, SIGNUP_BONUS, COIN_PACK purchase fulfillment, SOCIAL_CONNECT_BONUS, REFUND after failed generation.

Published on July 9, 2026

Yes. Download receipts from Billing History when a receipt URL is available.

Published on July 9, 2026

Tour Estate AI disables Stripe Customer Portal self-service — manage everything in the app. Portal disabled STRIPE_ARCHITECTURE: portal cancellations, plan changes, payment methods, and invoices are all off. Users use Settings Plans and Billing tabs.

Published on July 9, 2026

Yes. Subscriptions renew automatically until you cancel — monthly plans charge each month, annual plans each year.

Published on July 9, 2026

No. Tour Estate AI uses custom pages with Stripe Payment Element — not Stripe Hosted Checkout sessions.

Published on July 9, 2026

Tax may apply — checkout shows Tax line with Enter address to calculate until address is provided. Tax/VAT Order summary: Subtotal, Tax, Total due today. Stripe Tax or manual calculation — VERIFY IN APP which engine is active.

Published on July 9, 2026

Tour Estate AI only supports six billing currencies — your country may map to one of them or default to USD. Why only six currencies Checkout currencies are fixed: GBP, USD, EUR, AUD, CAD, JPY. There is no per-country local currency beyond this set.

Published on July 9, 2026

Yes. Tour Estate AI does not restrict checkout to US/UK/EU only — Stripe processes international cards in supported currencies.

Published on July 9, 2026

You can pay from most countries using one of the six supported checkout currencies. Pay from abroad Stripe accepts international cards billed in GBP, USD, EUR, AUD, CAD, or JPY. No hard country block list in client code — bank may decline.

Published on July 9, 2026

These Stripe statuses mean your payment needs authentication (3DS) or a new valid payment method. Status meanings Requires Action: complete 3D Secure or bank authentication. Requires Payment Method: card failed or missing — update payment method.

Published on July 9, 2026

Renewal payments fail when Stripe cannot charge your default payment method — card expired, insufficient funds, or bank decline. Renewal failures invoice.payment_failed handler updates subscription. Billing shows Requires Payment Method. Status may become PAST_DUE.

Published on July 9, 2026

Contact support with your coin pack receipt — confirmCoinPackPurchase may have failed after charge. Coin fulfillment failure coins.paymentReturnMissingContext mirrors subscription message for https://www.tourestateai.com/checkout/coins returns.

Published on July 9, 2026

Contact support immediately with your Stripe receipt — fulfillment may have failed after charge. Charged but not active paymentReturnMissingContext: We could not complete your subscription after payment. If you were charged, please contact support with your payment confirmation email.

Published on July 9, 2026

Stripe redirects for some wallet payments and 3D Secure — then returns via payment_return to complete fulfillment. Redirect payments Path B: user leaves site → Stripe → return with ?payment_return=1. Handlers on https://www.tourestateai.com/checkout and https://www.tourestateai.com/checkout/coins finalize purchase.

Published on July 9, 2026

3D Secure (3DS) is bank authentication during card payment — you may verify in your banking app. 3DS on checkout confirmPayment uses redirect: if_required — 3DS may open modal or full-page redirect. Billing status Requires Action maps to pending authentication.

Published on July 9, 2026

Payments block when Stripe risk rules, 3DS failure, invalid plan/pricing, or authentication issues occur. Blocked payments Invalid plan or pricing shows Back to pricing. Fraud blocks are Stripe-side. paymentReturnMissingContext if fulfillment fails after charge.

Published on July 9, 2026

Card declines come from your bank or Stripe — insufficient funds, fraud block, international block, or incorrect details. Checkout form shows Payment failed. Stripe returns decline code to Elements. Billing may show Requires Payment Method on renewal.

Published on July 9, 2026

Yes. Subscriptions use Stripe save_default_payment_method on_subscription for renewals — standard Stripe practice. Saved cards for renewals First successful subscribe saves default PM in Stripe. Renewals charge automatically. Billing tab shows masked card only.

Published on July 9, 2026

Stripe processes all payments. Merchant of record on checkout: Tour Estate AI Ltd. Payment processor createSubscriptionIntent, createCoinPackPurchaseIntent, webhooks, and Billing History all use Stripe APIs.

Published on July 9, 2026

Checkout uses Stripe Payment Element. Billing tab shows only brand and last4. PCI handled by Stripe.

Published on July 9, 2026

Yes. Payments are processed by Stripe with PCI-compliant tokenization. Payment security Checkout shows Secure payment powered by Stripe. Card data goes to Stripe Elements, not Tour Estate AI servers.

Published on July 9, 2026

Yes. Debit cards with Visa/Mastercard (and other Stripe-supported networks) work as card payments. Same 3DS rules may apply.

Published on July 9, 2026

Stripe Link is Stripe's saved-payment autofill inside Payment Element — not a separate Tour Estate AI product. If Stripe shows Link in Elements, it lets returning Stripe users pay faster. Merchant: Tour Estate AI Ltd on checkout.

Published on July 9, 2026

Amazon Pay is not enabled in production — a past Amazon Pay redirect incident led to cards-only policy. STRIPE_ARCHITECTURE documents Amazon Pay €25 incident where return_url misrouting skipped confirmSubscription. Wallets deferred.

Published on July 9, 2026

Apple Pay and Google Pay are not enabled in production checkout today. Wallet status STRIPE_ARCHITECTURE documents wallets disabled due to redirect fulfillment risk. Payment Element configured for cards in production.

Published on July 9, 2026

Tour Estate AI checkout uses Stripe Payment Element — primarily cards in production. Payment methods STRIPE_ARCHITECTURE: cards-only in production; wallets (Apple Pay, Google Pay, Amazon Pay) disabled until redirect fulfillment verified.

Published on July 9, 2026

Get billing help via Contact Support on the Billing tab or hello@tourestateai.com. Billing support Billing tab Need Help? section links Contact Support → https://www.tourestateai.com/contact-us. Include invoice ID from Billing History for faster help.

Published on July 9, 2026

There is no standalone update-card form in Billing today — payment methods update through Stripe when you pay successfully. Update payment method Billing tab is read-only for cards. Stripe Customer Portal payment method updates are disabled. New subscription checkout saves default payment method on_subscription.

Published on July 9, 2026

Saved cards appear under Payment Methods on Settings → Billing. Payment methods list Lists Stripe cards: brand, •••• last4, expiry, Default badge. Empty: No payment methods added yet.

Published on July 9, 2026

Download invoices or receipts from actions on each Billing History row.

Published on July 9, 2026

View payments on Settings → Billing → Billing History. myPayments GraphQL lists NEW_SUBSCRIPTION, UPGRADE_SUBSCRIPTION, CHANGE_BILLING_INTERVAL, RENEWAL, COINS_PURCHASE rows.

Published on July 9, 2026

A failed renewal payment may set your subscription to PAST_DUE until you update payment. Failed payment impact invoice.payment_failed webhook updates status. Grace period default 7 days on Plan entity — VERIFY IN APP enforcement. Coin pack purchases blocked when PAST_DUE.

Published on July 9, 2026

Canceling at period end means your subscription stays active until the current billing period finishes, then stops renewing. Definition UI status Canceling at period end maps to cancelAtPeriodEnd=true. You are not charged again after the displayed end date unless you reactivate.

Published on July 9, 2026

Reactivate before your billing period ends from Settings → Plans. reactivateUserSubscription clears cancel_at_period_end in Stripe. Available when cancelAtPeriodEnd and now <= currentPeriodEnd.

Published on July 9, 2026

Tour Estate AI does not offer automatic refunds for unused subscription time when you cancel. Refund policy Cancel modal states No refunds for unused time. Coin pack refunds are manual v1 per STRIPE_ARCHITECTURE.

Published on July 9, 2026

Canceling sets cancel at period end — you keep access until currentPeriodEnd, then subscription ends. After cancel Stripe cancel_at_period_end: true. DB cancelAtPeriodEnd=true. No immediate loss of features. Future renewals stop.

Published on July 9, 2026

Cancel your subscription from Settings → Plans using Cancel Subscription. Cancel flow Sets Stripe cancel_at_period_end. Modal requires typing cancel exactly. Message: No refunds for unused time.

Published on July 9, 2026

Four coin packs are available: Top-Up (10 coins), Creator Pack (50), Growth Pack (150), Agency Pack (500). Pack catalog coinPackSeedCatalog defines Top-Up, Creator Pack, Growth Pack, Agency Pack with per-currency Stripe prices.

Published on July 9, 2026

No. Coin pack credits never expire. Coin pack expiry STRIPE_ARCHITECTURE explicitly states purchased coins never expire. They remain in CoinBalance until spent.

Published on July 9, 2026

Coin packs require an active paid subscription — the Free plan cannot purchase packs. Free plan restriction Server checks isUserSubscriptionEligibleForCoinPacks — FREE status fails. UI may hide Buy pack or show View plans CTA.

Published on July 9, 2026

Only users with an ACTIVE subscription can buy coin packs. Eligibility isUserSubscriptionEligibleForCoinPacks requires status ACTIVE. Includes cancelAtPeriodEnd while period not ended. PAST_DUE and FREE blocked.

Published on July 9, 2026

Active subscribers buy one-time coin packs on Settings → Plans. Buy credits Coin Packs section — Top up your balance with a one-time coin purchase. Buy pack → https://www.tourestateai.com/checkout/coins?packUuid=.

Published on July 9, 2026

Checkout requires a signed-in user. Guests are redirected to https://www.tourestateai.com/signup with returnUrl back to checkout. Auth gate Unauthenticated https://www.tourestateai.com/checkout access redirects to signup preserving plan, interval, currency params in returnUrl.

Published on July 9, 2026

After successful payment, Tour Estate AI fulfills your subscription or coin pack and redirects you into the app. Post-checkout Subscriptions: confirmSubscription → fulfillSubscriptionAfterPayment → coin allocation → redirect via getCheckoutReturnUrl. Coins: confirmCoinPackPurchase on https://www.tourestateai.com/checkout/coins.

Published on July 9, 2026

No. Switching from annual to monthly billing is not available in the app. Cancel at period end, then re-subscribe monthly after term.

Published on July 9, 2026

Switch billing interval from monthly to annual via Switch to Annual Billing on Plans tab. SubscriptionUpgradeAction.SWITCH_BILLING for same plan MONTH → YEAR. UI: Switch to Annual Billing — Get 🪙 {{annualCoins}} credits upfront.

Published on July 9, 2026

No. Tour Estate AI does not support self-serve plan downgrades (e.g. Studio → Starter).

Published on July 9, 2026

Upgrade Starter → Studio through Plans tab or pricing when upgrade options are shown. Starter to Studio isValidUpgrade allows STARTER → STUDIO. Action may be UPGRADE_SUBSCRIPTION in billing history.

Published on July 9, 2026

Upgrade from Free to Starter or Studio via https://www.tourestateai.com/pricing or Plans tab upgrade CTAs. Valid upgrades: FREE → STARTER|STUDIO|ENTERPRISE. Checkout or upgrade flow uses same plan params.

Published on July 9, 2026

Subscribe to Starter or Studio via https://www.tourestateai.com/checkout after choosing a plan on https://www.tourestateai.com/pricing. Subscription checkout Checkout uses Stripe Elements (not Stripe Hosted Checkout). Params: plan=STARTER|STUDIO, interval=MONTH|YEAR, currency=.

Published on July 9, 2026

View coin earn/spend history on the Plans tab. Transaction history CoinTransaction records show sources: SUBSCRIPTION_ALLOWANCE, SIGNUP_BONUS, COIN_PACK, SOCIAL_CONNECT_BONUS, VIDEO_GENERATION, REFUND.

Published on July 9, 2026

You cannot generate a tour without enough credits. The app prompts you to buy coins or view plans. Out of credits spendCoins returns Not enough credits to generate this tour. InsufficientCreditsAlert shows Buy coins or View plans CTA.

Published on July 9, 2026

Yes, you get 10 free coins on sign up

Published on July 9, 2026

Yes, unused credits generally stay in your balance forever. Subscription renewals add new allowance rather than wiping the balance.

Published on July 9, 2026

Coin pack credits never expire.

Published on July 9, 2026

View your remaining credits on Settings → Plans.

Published on July 9, 2026

Tour video cost is dynamic — it depends on your template, photos, music, overlays, and settings. No fixed per-video price estimateTourCost / calculateTourCost compute cost per project. Error when short: You need {{total}} credits but only have {{balance}}.

Published on July 9, 2026

Credits (shown as coins 🪙 in pricing) are the balance you spend to generate tour videos. What are credits? Settings calls them Property Tour Credits; pricing/checkout use coins. Same CoinBalance ledger — earned from subscriptions, sign-up bonus, coin packs, social connect, and refunds.

Published on July 9, 2026

Use the Compare All Features table on the pricing page. Feature comparison Pricing page renders plan cards plus a comparison table with columns Free, Starter, Studio, Enterprise. Live coin counts come from activePlansWithPricing.

Published on July 9, 2026

Yes. GBP and EUR are supported checkout currencies.

Published on July 9, 2026

Tour Estate AI checkout and pricing support six currencies: GBP, USD, EUR, AUD, CAD, JPY. Supported currencies CurrencyCodeIso enum lists GBP, USD, AUD, CAD, EUR, JPY. Checkout URL includes currency= query param.

Published on July 9, 2026

Yes. Paid plans support Monthly and Yearly billing on https://www.tourestateai.com/pricing and https://www.tourestateai.com/checkout.

Published on July 9, 2026

Yes. Enterprise is for teams needing custom pricing and higher-touch support. What is Enterprise? Enterprise appears on https://www.tourestateai.com/pricing with Contact Sales instead of a checkout button. Plan type ENTERPRISE exists in code for upgrades from lower tiers via sales flow.

Published on July 9, 2026

Starter and Studio are the two self-serve paid tiers. Studio includes higher limits and more coins than Starter. Starter vs Studio Both support monthly and annual billing and subscription coin allowances. Studio typically includes more coins, team features, and higher quality limits — exact values are in price_book and plan_feature admin rows.

Published on July 9, 2026

Tour Estate AI offers four plans: Free, Starter, Studio, and Enterprise.

Published on July 9, 2026

Tour Estate AI pricing depends on plan, billing period (monthly or yearly), and currency.

Published on July 9, 2026

Yes. Tour Estate AI offers a Free plan you can start without a paid subscription.

Published on July 9, 2026

If your template list looks shorter than expected, your organization Industry category is the most common cause. Why templates are filtered Tour Estate AI hides templates tagged for the other segment when your account has Real estate or Architecture / AEC set. Templates with no industry tag remain visible to everyone.

Published on July 9, 2026

Industry category and Industry are two separate Organization fields with different roles. Industry vs industry category Industry category is the broad segment (Real estate, Architecture / AEC, Other) used for template filtering. Industry is your specific vertical label (e.g. Residential Real Estate, BIM manager) for profiling and onboarding.

Published on July 9, 2026

Your organization Industry category filters which video templates appear when you create a project.

Published on July 9, 2026

Tour Estate AI serves both real estate professionals and architecture/AEC teams. Set your industry category to get relevant templates. Who is Tour Estate AI for? Industry category options are Real estate, Architecture / AEC, and Other. Each path unlocks templates tagged for that segment plus uncategorized templates.

Published on July 9, 2026

Your profile Country / region affects display currency when you do not have an active subscription. Preferred country drives pricing for unsubscribed users.

Published on July 9, 2026

Profile Country / region and organization business address country are two different fields with different purposes.

Published on July 9, 2026

Tour Estate AI offers a full ISO country list in profile and organization country dropdowns. Where countries appear Countries appear in Profile Country / region, Organization business address Country, and the navbar Language & Country modal. All use the same country data (~250 countries + Other).

Published on July 9, 2026

The help center is available at https://www.tourestateai.com/help for every supported UI language. Help center locales

Published on July 9, 2026

Change the app UI language from the navbar Language & Country control or from Settings → Profile.

Published on July 9, 2026

Tour Estate AI supports nine UI languages. Each uses its own URL locale prefix. en, es, fr, de, it, pt, ko, ja, ar. Default locale is English (en).

Published on July 9, 2026

Yes — Arabic (ar) is a supported UI language in Tour Estate AI. URLs use the /ar/ prefix (e.g. /ar/settings). The language dropdown shows العربية.

Published on July 9, 2026

Sign out of Tour Estate AI from your profile menu in the top navigation. How does sign out work? Sign out ends your session server-side and redirects you to https://www.tourestateai.com/signin. You will need to sign in again to access projects and settings.

Published on July 9, 2026

Tour Estate AI offers 13 industry options plus three industry categories. Here is the full list from Settings.

Published on July 9, 2026

Add your organization's business address on the Organization tab. This is separate from your profile Country / region.

Published on July 9, 2026

Set your industry category, specific industry, and company size on the Organization tab. These affect which templates you see. Why industry and company size matter Industry category (Real estate, Architecture / AEC, Other) filters video templates. Industry is your specific vertical. Company size helps Tour Estate AI understand your team scale.

Published on July 9, 2026

Add your company name, website, and description on the Organization tab in Settings.

Published on July 9, 2026

Update how you heard about Tour Estate AI on your Profile tab — useful if your answer changed or onboarding skipped it.

Published on July 9, 2026

Choose whether Tour Estate AI sends you marketing and product emails from the Profile tab.

Published on July 9, 2026

Your profile Country / region sets your market region for pricing display when you do not have an active subscription.

Published on July 9, 2026

Set your preferred UI language in Settings → Profile under Language & region, or change it instantly from the navbar.

Published on July 9, 2026

The email field on your Profile tab is read-only. Tour Estate AI does not offer self-service email changes in Settings today.

Published on July 9, 2026

Update your first name, last name, and phone number on the Profile tab in Settings.

Published on July 9, 2026

Open Settings to edit your profile, organization, plans, billing, assets, and connected accounts. Where are account settings? Settings lives at https://www.tourestateai.com/settings. The default tab is Profile (👤 Profile). You can also open Profile directly at https://www.tourestateai.com/settings?type=profile.

Published on July 9, 2026

After you complete the onboarding survey, Tour Estate AI saves your progress and sends you back into the product.

Published on July 9, 2026

Complete the onboarding survey so Tour Estate AI can customize your setup. Based on your results, the platform will suggest specific templates, designs, and music that best match your industry and team.

Published on July 9, 2026

New accounts may see a short onboarding survey at https://www.tourestateai.com/onboarding before full access to project creation. It embeds a Formbricks survey in an iframe titled Onboarding survey. Answers map to your organization profile (industry, company size, company name, how you heard about us).

Published on July 9, 2026

Reset links can fail if the token is missing, already used, or invalid. Request a fresh link from https://www.tourestateai.com/reset-password. Why would a reset link fail?

Published on July 9, 2026

Open the password reset link from your email to choose a new password and sign in. What is the new-password page?

Published on July 9, 2026

If the password reset email does not arrive, work through deliverability checks before requesting another link.

Published on July 9, 2026

Forgot your password? Request a reset link from the Reset Your Password page using the email on your account. What is password reset? Password reset emails a secure link to https://www.tourestateai.com/new-password?prt={token}. You set a new password there and are signed in automatically.

Published on July 9, 2026

When you sign in using email, password, and name you are redirected to https://www.tourestateai.com/onboarding

Published on July 9, 2026

If you created your account with Google, sign in with the Sign in with Google button on the Sign In page. What is Google sign-in? Google sign-in uses the same OAuth flow as Google sign-up. If you already have a Tour Estate AI user linked to that Google account, you are signed in and redirected.

Published on July 9, 2026

Sign in to your existing Tour Estate AI account with the email and password you used at sign-up.

Published on July 9, 2026

After you create an account, Tour Estate AI signs you in automatically and routes you into the product where you will be onboarded.

Published on July 9, 2026

After email/password sign-up, Tour Estate AI sends a verification email. Click the link in that email to verify your address. What is email verification? Email verification confirms you own the address you used to sign up. The link opens your dashboard with a verification token in the URL. Verification is not required to use the app — you can sign in before verifying.

Published on July 9, 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup. From there, you can use the Sign up with Google button. What is Google sign-up? Google sign-up uses Google OAuth. Tour Estate AI receives your Google profile to create or link your account. Google sign-ups are treated as email-verified automatically.

Published on July 9, 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup. From there, you can enter your details manually.