Help center

Published on July 10, 2026

Published on July 10, 2026

Can I upload my own fonts in Tour Estate AI? in the Overlay step (Text, Voice, Music drawers).

Published on July 10, 2026

You can use TTF and OTF fonts for text overlays in Tour Estate AI, with a maximum file size of 10 MB.

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Yes, you can add text overlays to your video using the overlay step in Tour Estate AI. This allows you to customize the font, size, color, and animation of the text.

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5 face photos required AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on July 10, 2026

Yes, you can create a custom avatar by uploading five face photos. This feature is available only if the template supports avatars.

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Yes, you can choose an AI avatar for your video if the template supports avatars. For custom avatars, you need to provide five face photos.

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Visit the Properties page and click the Bulk import button. Then, bulk import using the CSV wizard.

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Yes, the Properties page in Tour Estate AI is where you manage listing details for your tour videos and social posts, including bulk property imports.

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Yes, you can import photos from a saved property into your tour using the Import from Property option on the Upload Images page.

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No import sources are available for your country because the feature is not yet supported in your region. Ensure your country is set correctly in account settings to see local options.

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We have many listing website to import from. Some include Air Bnb, MLS, Zillow. Options available depend on what country you have set.

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Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

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Image Library holds uploaded/imported photos.

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Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max images allowed.

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Yes, you can use a template to start a new video by browsing the template carousel on Tour Estate AI. Templates define the tour style, sections, avatar support, and overlays.

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Visit https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new

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Yes, the step-by-step flow to generate a property video is: Choose Template → Upload Images → Choose Avatar (if supported) → Overlay → Generate.

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Create an AI property tour at by choosing a template, uploading photos, configuring overlay options, and generating.

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Under Settings → Assets (https://www.tourestateai.com/en/settings?type=assets), the assets tab includes our watermark and the system watermark, our custom fonts, and our uploaded music.

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Yes, the Free plan includes features such as limited resolution, watermarks, custom fonts, and bulk import rows for video tours.

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It means the video page hasnt been viewed yet.

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It means video generation has finished but has failed.

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From the https://www.tourestateai.com/dashboard Recent Projects or Recent Videos sections. Click on the project card menu button and click the Archive menu item.

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Yes, you can link a project to a property from the dashboard by managing your properties and associating them with the desired project.

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Yes, you can rename a tour project using the card menu on the Tour Estate AI dashboard.

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Projects are in-progress tour setups; videos are finished (or processing/failed) outputs. Recent Projects = editable tour wizard state.

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Yes, 'Continue Generating' indicates that the video is still being processed on the server. It means the system is actively working to complete the video generation.

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Resume a tour by opening its project from Recent Projects on the dashboard. Projects persist server-side.

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Resume a tour by opening its project from Recent Projects on the dashboard.

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Visit the video project, which will open the image selection step. You can add or remove images here, then choose to generate again.

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Finished videos open at https://www.tourestateai.com/videos/{videoUuid}.

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Finished videos open at https://www.tourestateai. com/videos/{videoUuid}.

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Your tour timeline may be unavailable due to not reaching the overlay step in the wizard or if certain features are restricted in your current plan.

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Yes, you can try again after a generation error. If the generation fails, your credits will be refunded automatically, and you can initiate the process again.

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Video generation may fail due to various reasons, such as technical issues or insufficient credits. If it fails, you can try again, and your credits will be refunded automatically.

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When you click Generate video, you will see a percentage animated progress bar. You can browse while this generates — we'll email you when it's ready.

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You will be blocked from clicking generate if you do not have enough credits.

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Generation resolution refers to the quality settings for your video tour, while download format pertains to the file type (e.g., MP4, MOV, WEBM) you receive. They are distinct aspects of video creation.

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Some resolution options, i.e. 4k or 8k require a paid subscription. Upgrade your subscription tier and you get access to these higher subscriptions.

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Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on July 10, 2026

Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps.

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Starter - 4k and Studio - 8k

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Yes, watermark removal and custom branding are different features. Watermark removal eliminates the system watermark, while custom branding allows you to upload your own logo.

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Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on July 10, 2026

You need a Starter+ plan

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Yes, free users will have a watermark added to all videos. Users can upgrade their subscription to either STARTER, STUDIO or ENTERPRISE if they want to stop this watermark being added.

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Yes, ensure that the project has a property record associated.

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Yes, you can preview narration before generating it. Use the Voice drawer to edit your script and select a voice for the preview.

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Yes, you can choose a voice for your tour in the Voice drawer. Make sure to preview the narration before generating the final video.

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Yes, the default limits for tour scripts are 200 words and 1000 characters, though these may vary by template.

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Yes, you can edit the narration script in the Voice drawer. The default limits are 200 words and 1000 characters, which may vary by template.

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Yes, you must own the rights to any uploaded music that you choose to use.

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Yes, you can remove background music from your tour by editing the music settings in the timeline.

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Yes, some music tracks cost coins to use in Tour Estate AI.

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You can choose to trim start/end or apply loop/fade for short tracks.

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Yes, you can edit the volume. You can also apply fade out or silence effects

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Yes, you can trim music to fit your video length using the Music drawer in Tour Estate AI. You can adjust the start and end points of the track as well as the volume.

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The upload font may be greyed out or showing an upgrade option if you are using unsupported font formats or exceeding the file size limit.

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TTF and OTF only, max 10 MB.

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Yes, first add properties at this page: https://www.tourestateai.com/properties. Then you associate a property with your project. Then you can use the property information in overlay texts.

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Yes, you can duplicate or remove a text overlay in Tour Estate AI by accessing the overlay step in the editing process.

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The tour timeline in the overlay editor controls the timing of overlays such as text, voice, and music. It allows you to synchronize these elements effectively during your video tour.

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Yes, you can set when text appears and disappears in Tour Estate AI by using the overlay options during video creation.

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Yes, you can change the text overlay font, size, and color in the overlay step of Tour Estate AI. Use the available options in the Text drawer to customize your overlay.

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Yes, the overlay step in tour creation allows you to add text, voice, and music to your video. You can control the timing of these elements using the tour timeline.

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No, you cannot create a custom avatar on this template because the template's design does not support avatar customization.

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Some avatar styles can cost extra credits, but the majority don't.

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Yes, you can customize your avatar's outfit and styles if the template supports avatars. You will need to create a custom avatar using five face photos.

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Yes, you can filter avatars by category in Tour Estate AI when using a template that supports avatars.

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Yes, you can use voice narration without showing an avatar by selecting the 'No Avatar (Voice Only)' option in supported templates.

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Some templates have no UGC avatar in the final video, so during video generation we have no option to select an avatar.

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Yes, duplicate detection in bulk property import identifies and alerts you to any duplicate entries in your CSV file before importing them into Tour Estate AI.

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Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

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Yes, you can save a column mapping template for future imports in Tour Estate AI.

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Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited.

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Yes, as long as your project has a proeprty associated with it during video generation.

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Yes, you can link a property to a video project by managing listing details through the Properties section in Tour Estate AI.

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Yes, you can import photos to a property by pasting a valid listing URL from platforms like Airbnb or Zillow in the Import Images from Listing modal.

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Yes, you can upload photos to a property by adding them directly or using the bulk import feature.

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Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited

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Import Images from Property picks a saved property with photos. Hidden when No properties with photos are available yet. Properties page at https://www.tourestateai.com/properties stores listing records.

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You should paste the specific URL of your Airbnb listing that you want to import images from. Ensure the URL is valid for successful import.

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Yes, you can set your country in the account settings to see local listing import options.

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You can't continue from the image upload step if you haven't assigned the required number of images to each category section. Each section has specific minimum and maximum image requirements.

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In our project, go to the image selection step. Manually remove each image using the 'X' red button in the top right of each image. Or click the Clear all red button in the top right of the 'Image Library' section

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Yes, you can remove a photo from your tour by accessing the Image Library and dragging the photo out of the category section.

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Yes, you can reorder photos within a section by dragging them from the Image Library to the desired category sections below.

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It depends on the template. Some sections have no limits but some don't.

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Each section has template-specific min/max.

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You can drag photos from the Image Library into category sections below. Ensure you meet the template-specific minimum and maximum requirements for each section.

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Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each.

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Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each.

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Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each.

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Yes, you can read how a specific template works by previewing each template on the Tour Estate AI templates page.

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https://www.tourestateai.com/templates is our public page. So, you can view templates even without having an account. Templates shown are not tailored to your account. https://www.tourestateai.com/projects/new only shows templates when you are logged in. We personalise recommended templates based on past activity and your chosen industry and industry category chosen in Settings or during onboarding.

Published on July 10, 2026

You do not need to sign up and make an account to browse templates available. Templates define tour style, sections, avatar support, and overlays. You can view available templates without making an account at https://www.tourestateai.com/templates.

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Yes, you can preview a template before using it by browsing the template carousel on Tour Estate AI.

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Yes, you can start a new video from the dashboard using the Create New Video quick action or by accessing Recent Projects.

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Yes, if video generation fails you will receive an email

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16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square.

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Supported FPS: 24, 30, 60.

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Yes, you should add photos that fit the specific categories required for your video tour. Each section has a minimum and maximum number of images needed.

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Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on July 10, 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on July 10, 2026

In the Settings -> Assets (https://www.tourestateai.com/en/settings?type=assets) tab you can manage your fonts, music and watermarks.

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Yes, if video generation fails, credits are automatically refunded. You will also receive a failure email.

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Yes, you can regenerate a video with different settings by accessing the video settings in your dashboard.

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MP4/MOV/WEBM

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Visit the video page or the dashboard page. Then click the Download button below the playable video preview to download your video

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You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email.

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Yes, you will automatically receive an email from hello@tourestateai.com once the video has been generated. If you don't see it, please check your spam folder.

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Yes, video generation time in Tour Estate AI varies based on the video's length and complexity. You can browse while it generates, and we'll notify you via email when it's ready.

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Estimated duration is the generation time, not the video length.

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Cost is dynamic per tour — estimate shown before Generate.

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Yes, you can make a vertical video for TikTok or Reels by setting the resolution to 9:16 before generating your tour.

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Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps.

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In the overlay step, click the existing watermark in the video preview. Click the pencil icon on top of the watermark. Upload your watermark, which will replace the default system watermark.

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Yes, you can remove the Tour Estate AI watermark by selecting the appropriate option in the video output settings.

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Yes, you can add AI voice narration to your video by editing the script in the Voice drawer and selecting a voice for narration.

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MP3, WAV, OGG, or M4A.

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Yes, as long as you own the rights to the music and upload files in this format: MP3, WAV, OGG, or M4A

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Visit your project, then click the Music option in the left drawer. Or pick the Music pill in the footer of the timeline. Then browse the available tracks to add to our video tour.

Published on July 9, 2026

Yes, in our Credit Adjustments section.

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Yes, Instagram and YouTube have a bonus of 5 coins when enabled.

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Yes, limited free credits come from sign-up bonus and social connect bonuses — not unlimited.

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Connect social accounts on Settings → 🔗 Connect tab. Tab label 🔗 Connect under Account & Billing.

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Coins may not credit if the platform is disabled, bonus already claimed,

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No. Each platform bonus awards once per user per external social account.

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The default bonus is 5 coins per enabled platform.

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Connect enabled social platforms on Settings → Connect to earn a one-time 5 coin bonus per platform.

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You can earn credits via subscription allowances, sign-up bonus, coin pack purchases, social connect bonuses, and generation refunds.

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Yes. Download receipts from Billing History when a receipt URL is available.

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Tour Estate AI disables Stripe Customer Portal self-service — manage everything in the app.

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Yes. Subscriptions renew automatically until you cancel — monthly plans charge each month, annual plans each year.

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No. Tour Estate AI uses custom pages with Stripe Payment Element — not Stripe Hosted Checkout sessions.

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Tax may apply — checkout shows Tax line with Enter address to calculate until address is provided. Order summary: Subtotal, Tax, Total due today. Stripe Tax or manual calculation.

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Checkout currencies are fixed: GBP, USD, EUR, AUD, CAD, JPY. There is no per-country local currency beyond this set.

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Yes. Tour Estate AI does not restrict checkout to US/UK/EU only — Stripe processes international cards in supported currencies.

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You can pay from most countries using one of the six supported checkout currencies. Stripe accepts international cards billed in GBP, USD, EUR, AUD, CAD, or JPY.

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These Stripe statuses mean your payment needs authentication (3DS) or a new valid payment method. Requires Action: complete 3D Secure or bank authentication.

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Renewal payments fail when Stripe cannot charge your default payment method — card expired, insufficient funds, or bank decline.

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Contact support with your coin pack receipt

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Contact support immediately with your Stripe receipt — fulfillment may have failed after charge.

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Stripe redirects for some wallet payments and 3D Secure — then returns to complete fulfillment.

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3D Secure (3DS) is bank authentication during card payment — you may verify in your banking app.

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Payments block when Stripe risk rules, 3DS failure, invalid plan/pricing, or authentication issues occur. Invalid plan or pricing shows Back to pricing.

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Card declines come from your bank or Stripe — insufficient funds, fraud block, international block, or incorrect details.

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Yes. Subscriptions use Stripe. First successful subscription saves the card as the default payment method in Stripe. Renewals charge automatically. The Billing tab shows masked card only.

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Stripe processes all payments. Merchant of record on checkout: Tour Estate AI Ltd.

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Checkout uses Stripe Payment Element. Billing tab shows only brand and last4. PCI handled by Stripe.

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Yes. Payments are processed by Stripe with PCI-compliant tokenization. Checkout shows Secure payment powered by Stripe.

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Yes. Debit cards with Visa/Mastercard (and other Stripe-supported networks) work as card payments. Same 3DS rules may apply.

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Stripe Link is Stripe's saved-payment autofill inside Payment Element — not a separate Tour Estate AI product. If Stripe shows Link in Elements, it lets returning Stripe users pay faster.

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No, Tour Estate AI does not accept Amazon Pay. Currently, only card payments are accepted in production due to past issues with Amazon Pay.

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Apple Pay and Google Pay are not enabled in production checkout today.

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Tour Estate AI checkout uses Stripe Payment Element. Which means we accept cards and wallets (Apple Pay, Google Pay, Amazon Pay).

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Get billing help via Contact Support on the Billing tab or hello@tourestateai.com. Billing tab Need Help?

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There is no standalone update-card form in Billing today — payment methods update through Stripe when you pay successfully.

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Saved cards appear under Payment Methods on Settings → Billing. Lists Stripe cards: brand, •••• last4, expiry, Default badge.

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Download invoices or receipts from actions on each Billing History row.

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View payments on Settings → Billing → Billing History (https://www.tourestateai.com/settings?type=billing)

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A failed renewal payment may set your subscription to past due until you update payment invoice.

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Canceling at period end means your subscription stays active until the current billing period finishes, then stops renewing.

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Reactivate before your billing period ends from Settings → Plans.

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Tour Estate AI does not offer automatic refunds for unused subscription time when you cancel. Cancel modal states No refunds for unused time.

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You keep access until the subscription stops. No immediate loss of features. Future renewals stop. After cancel Stripe cancel_at_period_end: true. DB cancelAtPeriodEnd=true.

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Cancel your subscription from Settings → Plans using Cancel Subscription.

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Four coin packs are available: Top-Up (10 coins), Creator Pack (50), Growth Pack (150), Agency Pack (500).

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No. Coin pack credits never expire. They remain in your balance until you use them.

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Coin packs require an active paid subscription — the Free plan cannot purchase packs.

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Only users with an ACTIVE subscription can buy coin packs.

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Active subscribers buy one-time coin packs on Settings → Plans. Buy credits Coin Packs section — Top up your balance with a one-time coin purchase. Buy pack → https://www.tourestateai.com/checkout/coins?packUuid=.

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Checkout requires a signed-in user. Guests are redirected to https://www.tourestateai.com/signup

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After successful payment, Tour Estate AI fulfills your subscription or coin pack and redirects you into the app.

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No. Switching from annual to monthly billing is not available in the app. Cancel at period end, then re-subscribe monthly after term.

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Switch billing interval from monthly to annual via Switch to Annual Billing on Plans tab.

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No. Tour Estate AI does not support self-serve plan downgrades (e.g. Studio → Starter).

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Upgrade Starter → Studio through Plans tab or pricing when upgrade options are shown

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Yes, you can upgrade from Free to Starter or Studio through the Plans tab or pricing options.

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Subscribe to Starter or Studio via the Pricing page or Settings Plans page.

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View coin earn/spend history in Settings on the Plans tab.

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You cannot generate a tour without enough credits. The app prompts you to buy coins or view plans.

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Yes, you get 10 free coins on sign up

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Yes, unused credits generally stay in your balance forever. Subscription renewals add new allowance rather than wiping the balance.

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Coin pack credits never expire.

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View your remaining credits on Settings → Plans.

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Tour video cost is dynamic — it depends on your template chosen and the photos added. Some text overlays and music tracks cost credits/coins.

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Credits (shown as coins 🪙 in pricing) are the balance you spend to generate tour videos.

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Use the Compare All Features table on the pricing page. Feature comparison Pricing page renders plan cards plus a comparison table with columns Free, Starter, Studio, Enterprise. Live coin counts come from activePlansWithPricing.

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Yes. GBP and EUR are supported checkout currencies.

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Tour Estate AI checkout and pricing support six currencies: GBP, USD, EUR, AUD, CAD, JPY.

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Yes. Paid plans support Monthly and Yearly billing on https://www.tourestateai.com/pricing and https://www.tourestateai.com/checkout.

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Yes. Enterprise is for teams needing custom pricing and higher-touch support. What is Enterprise?

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Starter and Studio are the two self-serve paid tiers. Studio includes higher limits and more coins than Starter.

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Tour Estate AI offers four plans: Free, Starter, Studio, and Enterprise.

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Tour Estate AI pricing depends on plan, billing period (monthly or yearly), and currency.

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Yes. Tour Estate AI offers a Free plan you can start without a paid subscription.

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While you are logged in, the templates we show you depends on your Industry Category. You can update this in your Organisation settings: https://www.tourestateai.com/en/settings?type=organization

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Industry category and Industry are two separate Organization fields with different roles.

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Your organization Industry category filters which video templates appear when you create a project.

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Tour Estate AI serves both real estate professionals and architecture/AEC teams. Set your industry category to get relevant templates.

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Your profile Country / region affects display currency when you do not have an active subscription. Preferred country drives pricing for unsubscribed users.

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Profile Country / region and organization business address country are two different fields with different purposes.

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Tour Estate AI offers a full ISO country list in profile and organization country dropdowns.

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The help center is available at https://www.tourestateai.com/help for every supported UI language.

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Change the app UI language from the navbar Language & Country control or from Settings → Profile.

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Tour Estate AI supports nine UI languages. Each uses its own URL locale prefix. en, es, fr, de, it, pt, ko, ja, ar.

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Yes — Arabic (ar) is a supported UI language in Tour Estate AI. URLs use the /ar/ prefix (e.g. /ar/settings). The language dropdown shows العربية.

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Sign out of Tour Estate AI from your profile menu in the top navigation. How does sign out work?

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Tour Estate AI offers 13 industry options plus three industry categories. Here is the full list from Settings.

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Add your organization's business address on the Organization tab. This is separate from your profile Country / region.

Published on July 9, 2026

Set your industry category, specific industry, and company size on the Organization tab. These affect which templates you see.

Published on July 9, 2026

Add your company name, website, and description on the Organization tab in Settings.

Published on July 9, 2026

Update how you heard about Tour Estate AI on your Profile tab — useful if your answer changed or onboarding skipped it.

Published on July 9, 2026

Choose whether Tour Estate AI sends you marketing and product emails from the Profile tab.

Published on July 9, 2026

Your profile Country / region sets your market region for pricing display when you do not have an active subscription.

Published on July 9, 2026

Set your preferred UI language in Settings → Profile under Language & region, or change it instantly from the navbar.

Published on July 9, 2026

The email field on your Profile tab is read-only. Tour Estate AI does not offer self-service email changes in Settings today.

Published on July 9, 2026

Update your first name, last name, and phone number on the Profile tab in Settings.

Published on July 9, 2026

Open Settings to edit your profile, organization, plans, billing, assets, and connected accounts. Where are account settings?

Published on July 9, 2026

After you complete the onboarding survey, Tour Estate AI saves your progress and sends you back into the product.

Published on July 9, 2026

Complete the onboarding survey so Tour Estate AI can customize your setup. Based on your results, the platform will suggest specific templates, designs, and music that best match your industry and team.

Published on July 9, 2026

New accounts may see a short onboarding survey at https://www.tourestateai.com/onboarding before full access to project creation. It embeds a Formbricks survey in an iframe titled Onboarding survey. Answers map to your organization profile (industry, company size, company name, how you heard about us).

Published on July 9, 2026

Reset links can fail if the token is missing, already used, or invalid. Request a fresh link from https://www. Tour Estate AI.

Published on July 9, 2026

Open the password reset link from your email to choose a new password and sign in. What is the new-password page?

Published on July 9, 2026

If the password reset email does not arrive, work through deliverability checks before requesting another link.

Published on July 9, 2026

Forgot your password? Request a reset link from the Reset Your Password page using the email on your account.

Published on July 9, 2026

When you sign in using email, password, and name you are redirected to https://www.tourestateai.com/onboarding

Published on July 9, 2026

If you created your account with Google, sign in with the Sign in with Google button on the Sign In page.

Published on July 9, 2026

Sign in to your existing Tour Estate AI account with the email and password you used at sign-up.

Published on July 9, 2026

After you create an account, Tour Estate AI signs you in automatically and routes you into the product where you will be onboarded.

Published on July 9, 2026

After email/password sign-up, Tour Estate AI sends a verification email. Click the link in that email to verify your address.

Published on July 9, 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup.

Published on July 9, 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup. From there, you can enter your details manually.

Published on March 17, 2026

If you have a question that isn't covered in our FAQ, reaching out directly can provide clarity. For specific inquiries, especially those that don't fit neatly into our existing resources, we recommend contacting us via email. For issues related to billing, partnerships, or MLS-specific integrations, a direct email ensures you receive accurate information without confusion. We are here to help guide you to the right support channel if needed.

Published on March 15, 2026

Understanding the response times for support at Tour Estate AI can help you manage your expectations. Support response times vary based on your subscription tier, with faster responses for paid plans. For users on free evaluations, it's important to batch your questions and utilize office hours for assistance, as immediate phone support is not available.

Published on March 13, 2026

If you need assistance with Tour Estate AI, there are several ways to reach our support team. You can contact us via email or use the on-site contact flow. When reporting issues, providing context about your listing will help us address your concerns more effectively. Before submitting a support ticket, it's helpful to gather relevant information about the issue you're experiencing. This will enable our team to resolve problems more efficiently.

Published on March 11, 2026

Tour Estate AI offers different support options based on your account type. Free accounts receive basic email support, while paid tiers provide enhanced assistance. Understanding the support available can help you make the most of your Tour Estate AI experience, whether you are a solo agent or part of a larger team.

Published on March 9, 2026

There is no fixed limit on the number of images you can use in a Tour Estate AI video, as long as your credits support the render. However, it's important to curate your selection to maintain viewer engagement. While you can technically load many images, a well-curated story is more effective than an overload of visuals. Aim to provide enough coverage to address key buyer questions without overwhelming them.

Published on March 7, 2026

The length of a Tour Estate AI video is influenced by the number of images included. Each image typically adds a few seconds of screen time. Understanding the balance between storytelling and showcasing key areas of a property is essential for effective video creation.

Published on March 5, 2026

You can download your generated videos from Tour Estate AI in high quality as often as needed for your campaigns. This flexibility allows you to make adjustments and re-download as necessary. Maintaining a structured folder system for your videos will help you stay organized and make future audits easier. Additionally, using a consistent naming convention for your files will prevent confusion when sharing with team members.

Published on March 3, 2026

Tour Estate AI prioritizes the security and privacy of your real estate media. We implement enterprise-style encryption for both storage and transfer, ensuring that your listing assets remain confidential. We do not sell your photos and videos to advertisers or data brokers, maintaining a strict policy against sharing with unrelated third parties.

Published on March 1, 2026

Choosing the right video format is crucial for maximizing engagement across different platforms. Each social media channel has its preferred aspect ratio that aligns with user behavior. Understanding these formats can help you create effective content that captures attention and drives leads.

Published on February 27, 2026

Agents can expect to receive their real estate video tours in approximately two to five minutes for standard projects. This quick turnaround allows for same-day marketing, especially if photos are received during the day. However, the complexity of the project can affect processing time. More images and advanced effects will require additional compute time.

Published on February 25, 2026

Tour Estate AI primarily delivers HD video quality, which is suitable for social media distribution and website embedding. Users can expect professional transitions and clean motion, particularly on mobile devices where most viewer engagement occurs. For higher resolution needs, such as 4K exports for YouTube or large displays, users should verify their plan and export settings to ensure availability.

Published on February 23, 2026

Choosing the right browser is crucial for a smooth experience with Tour Estate AI. Modern browsers ensure reliable uploads and previews, while older versions may cause issues. For the best results, use an up-to-date version of Chromium-based browsers, Safari, Firefox, or Edge. This will help you avoid performance problems during video previews and large image uploads.

Published on February 21, 2026

Tour Estate AI offers a 30-day money-back guarantee for paid plans, allowing users to evaluate the service's value. This policy helps reduce the risk of trying new software in your marketing efforts. It's important to understand the refund policy and ensure it aligns with what support can deliver. Read the guarantee language in your checkout confirmation or terms summary at the time of purchase.

Published on February 19, 2026

You can cancel your Tour Estate AI subscription at any time without facing long-term commitments. Paid features will remain accessible until the end of your current billing period. This flexibility allows you to manage your subscription according to the seasonal demands of the real estate market, pausing tools when necessary without penalties.

Published on February 17, 2026

If you exceed your monthly video limit on Tour Estate AI, you have options to manage your usage effectively. You can purchase additional credits or upgrade to a higher plan to accommodate your needs. The system provides notifications as you approach your limit, helping you avoid interruptions during critical periods like listing weeks.

Published on February 15, 2026

Understanding the differences between the free and paid plans of Tour Estate AI is crucial for optimizing your experience. Free plans allow you to evaluate the platform with limited projects, while paid tiers offer expanded capabilities and support. Paid plans provide more credits for publishing tours, remove watermarks, and enhance support options. Choosing the right plan depends on your listing volume and the urgency of support needs.

Published on February 13, 2026

You can start using Tour Estate AI without entering payment details. The free plan allows you to explore the tool before committing to a paid subscription. This approach lets you upload images and generate content to assess the quality and suitability of the service for your needs.

Published on February 11, 2026

The free plan of Tour Estate AI allows you to validate the quality of your videos using your own photography and brand voice. It is designed for users to create a limited number of videos each month with core features enabled. This plan is ideal for comparing outputs against other tools you may already be using or for training an assistant on a lightweight workflow before committing to a paid plan.

Published on February 9, 2026

Tour Estate AI is designed specifically for real estate video creation, focusing on property photography rather than generic video content. This specialization allows for a more tailored approach to showcasing listings, enhancing buyer engagement. Unlike generic video tools, Tour Estate AI emphasizes cinematic movement and vertical-first outputs, ensuring that the unique aspects of each property are highlighted effectively. This results in videos that are not only visually appealing but also optimized for various platforms.

Published on February 7, 2026

Creating a free account with Tour Estate AI allows you to quickly generate AI-assisted real estate video tours. This guide will walk you through the essential steps to get started without a lengthy setup process. You'll learn how to upload property photos, select a suitable template, and produce your first video tour efficiently.

Published on February 5, 2026

Tour Estate AI streamlines the process of creating property videos from your existing photos. This tool allows you to upload, customize, and export high-quality videos quickly and efficiently. By following a structured workflow, you can enhance your real estate listings with engaging videos that showcase properties effectively.

Published on February 3, 2026

Tour Estate AI helps real estate professionals create polished marketing videos from property photos. This is particularly useful for platforms like TikTok, Reels, and Shorts, enhancing your listings with engaging video content. In today's fast-paced digital environment, buyers prefer video over static images. Tour Estate AI simplifies the video creation process, allowing agents to transform their existing property photography into captivating video tours without the need for extensive filming or editing.