Home
Help Center
I was charged but my subscription didn't activate — what do I do?

I was charged but my subscription didn't activate — what do I do?

Last updated: 7/9/2026

1 min read

Contact support immediately with your Stripe receipt — fulfillment may have failed after charge.

Recovery steps

Gather proof

Stripe receipt email.

Billing History row if visible.

Approximate time and plan purchased.

Contact

hello@tourestateai.com or Contact Support.

Do not retry checkout until support advises — risk double charge.

Related Guides

How do I see coins I earned from social connect?Does Tour Estate AI give coins for connecting Instagram or YouTube?Can I get free credits without paying on Tour Estate AI?Where do I connect social accounts on Tour Estate AI?

Related Guides

How do I see coins I earned from social connect?Does Tour Estate AI give coins for connecting Instagram or YouTube?Can I get free credits without paying on Tour Estate AI?Where do I connect social accounts on Tour Estate AI?

Turn listing photos into video tours

Upload property photos and get a polished tour in minutes — no videographer required.

Tour Estate AI — default preview image
Start free