I was charged but my subscription didn't activate — what do I do?
Last updated: 7/9/2026
Contact support immediately with your Stripe receipt — fulfillment may have failed after charge.
Charged but not active
paymentReturnMissingContext: We could not complete your subscription after payment. If you were charged, please contact support with your payment confirmation email.
Recovery steps
Email support >>> invoice >>> activate
Prerequisites: Stripe charge without ACTIVE subscription.
Step 1. Gather proof
Stripe receipt email.
Billing History row if visible.
Approximate time and plan purchased.
Step 2. Contact
hello@tourestateai.com or Contact Support.
Do not retry checkout until support advises — risk double charge.
Key points to consider
Often caused by redirect return to wrong path before confirmSubscription.