How do I try again after a generation error?
Last updated: 7/10/2026
•
1 min read
Yes, you can try again after a generation error. If the generation fails, your credits will be refunded automatically, and you can initiate the process again.
Retry generation process
Check generation status
Log into your Tour Estate AI account.
Navigate to the dashboard to view your recent projects.
Look for any notifications regarding the generation error.
Refund confirmation
Ensure that your credits have been refunded.
Check your account balance to confirm the refund.
Initiate new generation
Select the property you want to generate a video for.
Click on the 'Generate Video' button.
Follow the prompts to set your video preferences.
Monitor the new generation
Keep an eye on the progress bar during the generation.
If another error occurs, repeat the previous steps.
Turn listing photos into video tours
Upload property photos and get a polished tour in minutes — no videographer required.
