Why is Upload font greyed out or showing upgrade?
Last updated: 7/10/2026
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1 min read
The upload font may be greyed out or showing an upgrade option if you are using unsupported font formats or exceeding the file size limit.
Key points to consider
Only TTF and OTF fonts are supported, with a maximum size of 10 MB.
How to Resolve Upload Font Issues in Tour Estate AI
Check Font Format
Ensure that the font you are trying to upload is in TTF or OTF format.
If the font is in a different format, convert it to TTF or OTF using a font converter tool.
Verify File Size
Check the file size of the font you are uploading.
Make sure the font file does not exceed the 10 MB limit.
Upgrade Your Plan (if necessary)
If the upload option is showing an upgrade prompt, review your current plan's features.
Consider upgrading to a plan that supports additional font uploads if needed.
Refresh the Upload Page
After making changes to the font file, refresh the upload page in Tour Estate AI.
Try uploading the font again to see if the issue is resolved.
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