My payment failed — what happens to my subscription?
Last updated: 7/9/2026
A failed renewal payment may set your subscription to PAST_DUE until you update payment.
Failed payment impact
invoice.payment_failed webhook updates status. Grace period default 7 days on Plan entity — VERIFY IN APP enforcement. Coin pack purchases blocked when PAST_DUE.
What to do
Billing >>> payment method >>> retry
Prerequisites: Failed renewal charge.
Step 1. Check status
Plans tab may show Past Due.
Billing History shows Requires Payment Method or Requires Action.
Step 2. Fix payment
Update card via new successful payment flow — VERIFY IN APP add-card UI.
Contact Support if stuck.
Key points to consider
Access rules during grace period — VERIFY IN APP evaluateUserSubscriptionAccess.
Mistakes to avoid
Ignoring Past Due — generation and coin packs may be restricted.
Update payment method and resolve Past Due; contact support if renewal keeps failing.
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