Why does billing history show "Requires action" or "Requires payment method"?
Last updated: 7/9/2026
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1 min read
These Stripe statuses mean your payment needs authentication (3DS) or a new valid payment method. Requires Action: complete 3D Secure or bank authentication.
Resolving Billing History Issues in Tour Estate AI
Check Payment Status
Log in to your Tour Estate AI account.
Navigate to the billing section of your account.
Look for any notifications indicating 'Requires action' or 'Requires payment method'.
Complete 3D Secure Authentication
If prompted, follow the instructions to complete the 3D Secure authentication.
Ensure you have access to the payment method linked to your account.
Enter any required verification codes sent to your phone or email.
Update Payment Method
If your payment method is invalid, go to the payment settings in your account.
Add a new valid payment method by entering your card details.
Save the changes and ensure the new payment method is set as default.
Contact Support if Issues Persist
If you continue to see 'Requires action' or 'Requires payment method', reach out to Tour Estate AI support.
Provide details of the issue and any error messages you received.
Follow any additional instructions provided by the support team.
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