Why didn't I get coins after connecting social media?
Last updated: 7/9/2026
Coins may not credit if the platform is disabled, bonus already claimed, OAuth failed, or connection duplicate.
Missing bonus
Check SocialPlatformConfig isEnabled, canAwardBonusForConnection false, or OAuth error on Connect tab.
Troubleshoot
Connect >>> reconnect | support
Prerequisites: Completed OAuth.
Step 1. Check platform
YouTube/TikTok may be disabled in seed config.
No +{{amount}} badge means 0 or disabled bonus.
Step 2. Already awarded
Bonus once per platform — check Plans transaction history.
Step 3. OAuth issues
Authorization was cancelled error.
Retry connection flow.
Key points to consider
VERIFY IN APP: admin disabled platform after marketing promised bonus.
Mistakes to avoid
Connecting YouTube expecting 5 coins when platform disabled in seed.
Verify platform enabled, bonus not already claimed, and OAuth succeeded; contact support if still missing.
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