Why did my renewal payment fail?
Last updated: 7/9/2026
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1 min read
Renewal payments fail when Stripe cannot charge your default payment method — card expired, insufficient funds, or bank decline.
Prerequisites
Failed RENEWAL row in history.
Key points to consider
Grace period 7 days in Plan entity — VERIFY IN APP user-facing behavior.
Why Tour Estate AI renewal payment failed — card decline, expiry, or authentication; check Billing History.
Check decline reason with your bank; contact Tour Estate AI support with invoice ID.
Troubleshoot
Check Billing History
Find RENEWAL with failed status.
Note Requires Action for 3DS.
Fix card
Contact bank.
Contact Support to attach new payment method — VERIFY IN APP self-serve update.
Mistakes to avoid
Ignoring email from bank — may need to approve recurring charge.
Tags
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