Why did my renewal payment fail?
Last updated: 7/9/2026
Renewal payments fail when Stripe cannot charge your default payment method — card expired, insufficient funds, or bank decline.
Renewal failures
invoice.payment_failed handler updates subscription. Billing shows Requires Payment Method. Status may become PAST_DUE.
Troubleshoot
Billing >>> status >>> bank
Prerequisites: Failed RENEWAL row in history.
Step 1. Check Billing History
Find RENEWAL with failed status.
Note Requires Action for 3DS.
Step 2. Fix card
Contact bank.
Contact Support to attach new payment method — VERIFY IN APP self-serve update.
Key points to consider
Grace period 7 days in Plan entity — VERIFY IN APP user-facing behavior.
Mistakes to avoid
Ignoring email from bank — may need to approve recurring charge.
Check decline reason with your bank; contact TourEstateAI support with invoice ID.
Tags