Are credits refunded if video generation fails?
Last updated: 7/10/2026
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1 min read
Yes, if video generation fails, credits are automatically refunded. You will also receive a failure email.
Prerequisites
Generation started.
How to Handle Video Generation Failures in Tour Estate AI
Check Your Email
Look for a failure email from Tour Estate AI in your inbox.
Check your spam or junk folder if you don't see it.
Verify Credit Refund
Log into your Tour Estate AI account.
Navigate to the credits section to confirm the refund has been processed.
Retry Video Generation
Review the video parameters to ensure they meet the requirements.
Attempt to generate the video again after making any necessary adjustments.
Contact Support if Issues Persist
If the problem continues, reach out to Tour Estate AI support.
Provide details of the failure and any error messages received.
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