I was charged but my coins didn't appear — what do I do?
Last updated: 7/9/2026
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1 min read
Contact support with your coin pack receipt
Prerequisites
Charged coin pack without balance increase.
Key points to consider
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
Mistakes to avoid
Assuming delay — coin fulfillment is immediate on success.
Tags
coins
charged
coin pack
billing
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