I was charged but my coins didn't appear — what do I do?
Last updated: 7/9/2026
Contact support with your coin pack receipt — confirmCoinPackPurchase may have failed after charge.
Coin fulfillment failure
coins.paymentReturnMissingContext mirrors subscription message for /checkout/coins returns.
Recovery
Support >>> receipt >>> credit coins
Prerequisites: Charged coin pack without balance increase.
Step 1. Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Step 2. Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
Key points to consider
Do not buy same pack repeatedly until resolved.
Mistakes to avoid
Assuming delay — coin fulfillment is immediate on success.
Contact support with receipt to manually fulfill coin pack credit.
Tags
coins
charged
coin pack
billing