Why was my payment blocked at checkout?
Last updated: 7/9/2026
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1 min read
Payments block when Stripe risk rules, 3DS failure, invalid plan/pricing, or authentication issues occur. Invalid plan or pricing shows Back to pricing.
Resolving Payment Blocks at Checkout
Check Stripe Risk Rules
Review the transaction details for any flags raised by Stripe.
Ensure that your payment method complies with Stripe's risk assessment criteria.
Verify 3DS Authentication
Ensure that your card supports 3D Secure (3DS) authentication.
Follow the prompts during checkout to complete the 3DS verification process.
Confirm Plan and Pricing Validity
Double-check that the selected plan is active and available.
Ensure that the pricing matches the current offerings on Tour Estate AI.
Address Authentication Issues
Make sure your billing information matches the details associated with your payment method.
Contact your bank or card issuer if you suspect any issues with your account.
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