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Published on 10 de julio de 2026

Published on 10 de julio de 2026

Can I upload my own fonts in Tour Estate AI? in the Overlay step (Text, Voice, Music drawers).

Published on 10 de julio de 2026

¿Qué fuentes puedo usar para superposiciones de texto? en el paso de Superposición (Textos, Voz, Música). Paso de Superposición — cajones: Texto, Voz (Guion y voz), Música. La línea de tiempo del tour controla el tiempo. Agrega superposición de texto con fuente, tamaño, color, animación. Máx. superposiciones por plantilla — Máximo de superposiciones alcanzado ({{max}}).

Published on 10 de julio de 2026

¿Cómo añado superposiciones de texto a mi video? en el paso de Superposición (Textos, Voz, Música). Paso de Superposición — cajones: Texto, Voz (Guion y voz), Música. La línea de tiempo del Tour controla el tiempo. Añade superposición de texto con fuente, tamaño, color, animación. Máx. superposiciones por plantilla — Se alcanzó el máximo de superposiciones ({{max}}).

Published on 10 de julio de 2026

5 face photos required AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10 de julio de 2026

¿Cómo creo un avatar personalizado? en el paso Elegir Avatar (cuando la plantilla admite avatares). Avatares de IA El paso del avatar se muestra solo si supportsAvatars=true. Sin Avatar (Solo Voz) para narración sin avatar de video. El avatar personalizado necesita 5 fotos de rostro cuando allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10 de julio de 2026

¿Cómo elijo un avatar de IA para mi video? en el paso Elegir Avatar (cuando la plantilla admite avatares). Avatares de IA El paso de Avatar se muestra solo si supportsAvatars=true. Sin Avatar (Solo Voz) para narración sin avatar de video. El avatar personalizado necesita 5 fotos de cara cuando allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10 de julio de 2026

¿Cómo importo propiedades en masa desde una hoja de cálculo CSV? en la página de Propiedades (https://www.tourestateai.com/properties). Propiedades e importación en masa Propiedades — Gestiona los detalles de las listas para tus videos de tour y publicaciones en redes sociales. Asistente de importación de propiedades en masa: Subir → Mapear columnas → Vista previa → Duplicados → Importar → Resumen. Límites de filas: Gratis: 50 filas, Starter: 500, Studio/Enterprise: ilimitado (semilla de migración).

Published on 10 de julio de 2026

¿Qué es la página de Propiedades en Tour Estate AI? en la página de Propiedades (https://www.tourestateai.com/properties). Propiedades e importación masiva Propiedades — Gestiona los detalles de las listas para tus videos de tour y publicaciones en redes sociales. Asistente de importación masiva de propiedades: Subir → Mapear columnas → Previsualizar → Duplicados → Importar → Resumen. Límites de filas: Gratis: 50 filas, Starter: 500, Studio/Enterprise: ilimitado (semilla de migración).

Published on 10 de julio de 2026

¿Cómo importo fotos de una propiedad guardada en mi tour? usando Importar desde Propiedad en Cargar Imágenes o la página de Propiedades. Importar Imágenes desde Propiedad selecciona una propiedad guardada con fotos. Oculto cuando No hay propiedades con fotos disponibles aún. La página de Propiedades en https://www.tourestateai.com/properties almacena registros de listados.

Published on 10 de julio de 2026

¿Por qué no hay fuentes de importación disponibles para mi país? a través de Importar desde el listado en el paso de Cargar Imágenes. Importación de fotos del listado Modal de Importar Imágenes desde el listado — plataformas: Airbnb, Zillow, Otro Sitio Web. El método de Pegar URL está activo; Conectar Cuenta estará disponible pronto. Restricción por país: Establece tu país en la configuración de la cuenta para ver opciones locales.

Published on 10 de julio de 2026

We have many listing website to import from. Some include Air Bnb, MLS, Zillow. Options available depend on what country you have set.

Published on 10 de julio de 2026

Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10 de julio de 2026

¿Cómo asigno fotos a las secciones de la plantilla? utilizando el carrusel de plantillas en https://www.tourestateai.com/templates o https://www.tourestateai.com/projects/new. Plantillas de video tour Las plantillas definen el estilo del tour, secciones, soporte de avatar y superposiciones. Elige tu plantilla: selecciona un estilo de plantilla que coincida con tu propiedad.

Published on 10 de julio de 2026

¿Qué es la biblioteca de imágenes en la creación de tours? en el paso de Cargar Imágenes utilizando la Biblioteca de Imágenes y secciones de plantilla. La Biblioteca de Imágenes contiene fotos subidas/importadas. Arrastra a las secciones de categoría a continuación. Cada sección tiene un mínimo/máximo específico de plantilla — error: {{sectionName}} requiere {{required}} imágenes, pero tienes {{current}}.

Published on 10 de julio de 2026

Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max images allowed.

Published on 10 de julio de 2026

¿Cómo uso una plantilla para comenzar un nuevo video? utilizando el carrusel de plantillas en https://www.tourestateai.com/templates o https://www.tourestateai.com/projects/new. Plantillas de video tour Las plantillas definen el estilo del tour, secciones, soporte de avatar y superposiciones. Elige tu plantilla: selecciona un estilo de plantilla que coincida con tu propiedad.

Published on 10 de julio de 2026

¿Cómo navego por las plantillas de video tour? utilizando el carrusel de plantillas en https://www.tourestateai.com/templates o https://www.tourestateai.com/projects/new. Las plantillas definen el estilo del tour, secciones, soporte de avatar y superposiciones. Elige tu plantilla: selecciona un estilo de plantilla que coincida con tu propiedad.

Published on 10 de julio de 2026

El flujo del video de propiedad es: Elegir Plantilla → Subir Imágenes → Elegir Avatar (si es compatible) → Superposición → Generar. Flujo paso a paso ORDEN_DE_PASOS: selección_de_plantilla, información_requerida, selección_de_avatar (condicional), superposición. La URL utiliza parámetros de consulta step=.

Published on 10 de julio de 2026

Crea un recorrido de propiedad con IA en https://www.tourestateai.com/projects/new eligiendo una plantilla, subiendo fotos, configurando opciones de superposición y generando. Crear un recorrido en video El asistente es Crear Nuevo Recorrido — Sigue los pasos a continuación para crear tu recorrido de propiedad impulsado por IA. Cuatro pasos: plantilla, subir, avatar opcional, superposición/generar.

Published on 10 de julio de 2026

Do uploads in Settings appear in tour creation? in Tour Estate AI's video creation flow at https://www.tourestateai.com/settings?type=assets. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on 10 de julio de 2026

What is the Assets tab in Settings? under Settings → Assets (https://www.tourestateai.com/settings?type=assets). Assets library Assets tab: Watermarks, Fonts, Music libraries. Uploads here appear in tour creation pickers (Your fonts, My uploads). Same files usable across projects.

Published on 10 de julio de 2026

Free plan users can create tours with plan-gated limits on resolution, watermarks, custom fonts, and bulk import rows. Free plan video features Free tier: system watermark (no removal), 0 custom fonts, 50 bulk import rows, basic resolutions. VERIFY IN APP: full plan_feature matrix on https://www.tourestateai.com/pricing.

Published on 10 de julio de 2026

What does unwatched mean on a video card? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10 de julio de 2026

Why does my video say failed on the dashboard? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on 10 de julio de 2026

How do I archive a project I no longer need? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on 10 de julio de 2026

How do I link a project to a property from the dashboard? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

How do I rename a tour project? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on 10 de julio de 2026

Projects are in-progress tour setups; videos are finished (or processing/failed) outputs. Projects vs videos Recent Projects = editable tour wizard state. Recent Videos = rendered ProjectVideo rows with status Completed, Processing, Failed.

Published on 10 de julio de 2026

When a video is processing, the dashboard may show processing status and the navbar GeneratingBar. Continue generating Videos in Processing state are generating on the server. GeneratingBar shows Generating {templateName}. Click to return to tour or watch progress.

Published on 10 de julio de 2026

Resume a tour by opening its project from Recent Projects on the dashboard. Resume editing Projects persist server-side. Click project card → https://www.tourestateai.com/projects/new?project={uuid}&step=...&template=.... User UI button label is Edit (Continue Editing exists in admin i18n only).

Published on 10 de julio de 2026

Resume a tour by opening its project from Recent Projects on the dashboard.

Published on 10 de julio de 2026

How do I go back and change images after generating? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10 de julio de 2026

How do I share my video link? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10 de julio de 2026

How do I watch my finished video tour? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10 de julio de 2026

Why is my tour timeline unavailable? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10 de julio de 2026

How do I try again after a generation error? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10 de julio de 2026

Why did my video generation fail? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10 de julio de 2026

How do I check progress on a processing video? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10 de julio de 2026

You will be blocked from clicking generate if you do not have enough credits.

Published on 10 de julio de 2026

What is generation resolution vs download format? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

Why do some resolution options show a premium indicator? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps.

Published on 10 de julio de 2026

Which plans include 4K or 8K video generation? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

What is the difference between watermark removal and custom branding? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10 de julio de 2026

Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10 de julio de 2026

Which plan lets me remove the watermark? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10 de julio de 2026

Yes, free users will have a watermark added to all videos. Users can upgrade their subscription to either STARTER, STUDIO or ENTERPRISE if they want to stop this watermark being added.

Published on 10 de julio de 2026

Yes, ensure that the project has a property record associated.

Published on 10 de julio de 2026

How do I preview narration before generating? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10 de julio de 2026

How do I choose a voice for my tour? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10 de julio de 2026

What is the word or character limit for tour scripts? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10 de julio de 2026

Where do I edit the narration script? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10 de julio de 2026

Yes, you must own the rights to any uploaded music that you choose to use.

Published on 10 de julio de 2026

How do I remove background music from my tour? in the Overlay step Music drawer. Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10 de julio de 2026

Yes, some music tracks cost coins to use in Tour Estate AI.

Published on 10 de julio de 2026

What happens if my music track is shorter than the video? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10 de julio de 2026

How do I adjust music volume on a tour? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10 de julio de 2026

How do I trim music to fit my video length? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10 de julio de 2026

Why is Upload font greyed out or showing upgrade? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10 de julio de 2026

TTF and OTF only, max 10 MB.

Published on 10 de julio de 2026

Can I use property variables in overlay text? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

How do I duplicate or remove a text overlay? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10 de julio de 2026

What is the tour timeline in the overlay editor? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10 de julio de 2026

How do I set when text appears and disappears? in Tour Estate AI's video creation flow at https://www.tourestateai.com/projects/new. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on 10 de julio de 2026

How do I change text overlay font, size, and color? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10 de julio de 2026

What is the overlay step in tour creation? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10 de julio de 2026

Why can't I create a custom avatar on this template? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on 10 de julio de 2026

Do avatar style choices cost extra credits? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10 de julio de 2026

How do I customize avatar outfit and styles? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10 de julio de 2026

How do I filter avatars by category? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10 de julio de 2026

Can I use voice narration without showing an avatar? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10 de julio de 2026

Why do some templates skip the avatar step? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on 10 de julio de 2026

How does duplicate detection work in bulk property import? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

How do I save a column mapping template for future imports? in Tour Estate AI's video creation flow at https://www.tourestateai.com/properties. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on 10 de julio de 2026

How do I map CSV columns in bulk property import? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

Yes, as long as your project has a proeprty associated with it during video generation.

Published on 10 de julio de 2026

How do I link a property to a video project? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

How do I import photos to a property from a listing URL? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10 de julio de 2026

How do I upload photos to a property? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

How do I create a property record? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

Why don't I see Import from Property? using Import from Property on Upload Images or the Properties page. Import Images from Property picks a saved property with photos. Hidden when No properties with photos are available yet. Properties page at https://www.tourestateai.com/properties stores listing records.

Published on 10 de julio de 2026

What listing URL should I paste for Airbnb? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10 de julio de 2026

How do I set my country to see listing import options? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10 de julio de 2026

Why can't I continue from the image upload step? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

How do I clear all photos from the image library? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

How do I remove a photo from my tour? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

How do I reorder photos within a section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

What is the maximum number of photos allowed per section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

What is the minimum number of photos required per section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

How do I drag photos from the library into categories? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10 de julio de 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10 de julio de 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10 de julio de 2026

Preview each template on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new and read section requirements during Upload Images. Template documentation Templates define sections (min/max photos), avatar support, overlays, and motion. Preview plays sample video; section names appear on upload step.

Published on 10 de julio de 2026

https://www.tourestateai.com/templates is the browse/marketing gallery; https://www.tourestateai.com/projects/new is the authenticated creation wizard. Templates vs projects/new https://www.tourestateai.com/templates showcases templates. https://www.tourestateai.com/projects/new runs Create New Tour steps after you pick a template.

Published on 10 de julio de 2026

You do not need to sign up and make an account to browse templates available. Templates define tour style, sections, avatar support, and overlays. You can view available templates without making an account at https://www.tourestateai.com/templates.

Published on 10 de julio de 2026

How do I preview a template before using it? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on 10 de julio de 2026

Start a new video from the dashboard Create New Video quick action or Recent Projects. Dashboard entry Dashboard shows Create New Video and Recent Projects. Clicking a project card resumes editing via https://www.tourestateai.com/projects/new?project=.

Published on 10 de julio de 2026

Will Tour Estate AI email me if video generation fails? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10 de julio de 2026

What aspect ratios are supported for video tours? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

What fps is supported? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

How do I know what type of photos to add to an image section for video tour? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10 de julio de 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10 de julio de 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10 de julio de 2026

Where do I manage fonts, music, and watermarks I uploaded? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10 de julio de 2026

Yes, if video generation fails, credits are automatically refunded. You will also receive a failure email.

Published on 10 de julio de 2026

How do I regenerate a video with different settings? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10 de julio de 2026

What download formats are available (MP4, WebM)? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

How do I download my property video? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10 de julio de 2026

You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email.

Published on 10 de julio de 2026

Will Tour Estate AI email me when my video is ready? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10 de julio de 2026

How long does video generation take in Tour Estate AI? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10 de julio de 2026

Is estimated duration the video length or generation time? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10 de julio de 2026

How many credits does it cost to generate a video? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

How do I make a vertical video for TikTok or Reels? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

What resolution can I generate videos in? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10 de julio de 2026

How do I add my own logo watermark to videos? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10 de julio de 2026

How do I remove the Tour Estate AI watermark? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10 de julio de 2026

How do I add AI voice narration to my video? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10 de julio de 2026

What audio formats can I upload for music? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10 de julio de 2026

Yes, as long as you own the rights to the music and upload files in this format: MP3, WAV, OGG, or M4A

Published on 10 de julio de 2026

How do I add background music to my video tour? in the Overlay step Music drawer. Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 9 de julio de 2026

Los bonos de conexión social aparecen en tu historial de transacciones de monedas con la fuente SOCIAL_CONNECT_BONUS. Visibilidad de ganancias sociales Después de conectar una plataforma en la pestaña Conectar, las monedas se otorgan una vez si la plataforma está habilitada y no se ha otorgado previamente para esa cuenta externa.

Published on 9 de julio de 2026

Instagram tiene un bono inicial de 5 monedas cuando está habilitado. YouTube está deshabilitado por defecto en la configuración inicial. Instagram vs YouTube Migración inicial semillas Instagram coinBonusAmount=5 isEnabled=true. YouTube coinBonusAmount=5 isEnabled=false.

Published on 9 de julio de 2026

Yes, limited free credits come from sign-up bonus and social connect bonuses — not unlimited.

Published on 9 de julio de 2026

Conecta cuentas sociales en Configuración → 🔗 Pestaña Conectar. Ubicación de la pestaña Conectar Etiqueta de pestaña 🔗 Conectar bajo Cuenta y Facturación. OAuth por plataforma desde esta página.

Published on 9 de julio de 2026

Las monedas pueden no acreditarse si la plataforma está deshabilitada, el bono ya fue reclamado, OAuth falló o la conexión es duplicada. Bono faltante Verifica si SocialPlatformConfig está habilitado, canAwardBonusForConnection es falso, o hay un error de OAuth en la pestaña Conectar.

Published on 9 de julio de 2026

No. Each platform bonus awards once per user per external social account.

Published on 9 de julio de 2026

El bono de inicio predeterminado es de 5 monedas por plataforma habilitada; los administradores pueden cambiar las cantidades. Cantidad del bono SocialPlatformConfig.coinBonusAmount sembrado en 5 para las principales plataformas en migración. La interfaz muestra +{{amount}} monedas en la pestaña Conectar.

Published on 9 de julio de 2026

Connect enabled social platforms on Settings → Connect to earn a one-time 5 coin bonus per platform.

Published on 9 de julio de 2026

Puedes ganar créditos a través de asignaciones de suscripción, bonificaciones por registro, compras de paquetes de monedas, bonificaciones por conexión social y reembolsos por generación fallida. Fuentes de ganancias Fuentes de transacción de monedas en código: SUBSCRIPTION_ALLOWANCE, SIGNUP_BONUS, cumplimiento de compra de COIN_PACK, SOCIAL_CONNECT_BONUS, REEMBOLSO después de una generación fallida.

Published on 9 de julio de 2026

Sí. Descarga recibos desde el Historial de Facturación cuando una URL de recibo esté disponible. Recibos de Stripe Igual que el flujo de descarga de facturas — Acciones Descargar Recibo / Ver Recibo en las filas de pago.

Published on 9 de julio de 2026

Tour Estate AI desactiva el autoservicio del portal de clientes de Stripe: gestiona todo en la aplicación. Portal desactivado STRIPE_ARCHITECTURE: las cancelaciones de portal, cambios de plan, métodos de pago y facturas están desactivados. Los usuarios utilizan las pestañas de Configuración, Planes y Facturación.

Published on 9 de julio de 2026

Yes. Subscriptions renew automatically until you cancel — monthly plans charge each month, annual plans each year.

Published on 9 de julio de 2026

No. Tour Estate AI uses custom pages with Stripe Payment Element — not Stripe Hosted Checkout sessions.

Published on 9 de julio de 2026

Puede aplicarse un impuesto: la compra muestra la línea de impuestos con Ingrese dirección para calcular hasta que se proporcione la dirección. Impuesto/IVA Resumen del pedido: Subtotal, Impuesto, Total a pagar hoy. Impuesto de Stripe o cálculo manual — VERIFICAR EN LA APLICACIÓN qué motor está activo.

Published on 9 de julio de 2026

Tour Estate AI solo admite seis monedas de facturación: tu país puede corresponder a una de ellas o predeterminarse a USD. Por qué solo seis monedas Las monedas de pago son fijas: GBP, USD, EUR, AUD, CAD, JPY. No hay moneda local por país más allá de este conjunto.

Published on 9 de julio de 2026

Yes. Tour Estate AI does not restrict checkout to US/UK/EU only — Stripe processes international cards in supported currencies.

Published on 9 de julio de 2026

Puedes pagar desde la mayoría de los países utilizando una de las seis monedas de pago admitidas. Pagar desde el extranjero Stripe acepta tarjetas internacionales facturadas en GBP, USD, EUR, AUD, CAD o JPY. No hay una lista de bloqueo de países en el código del cliente: el banco puede rechazar.

Published on 9 de julio de 2026

Estos estados de Stripe significan que tu pago necesita autenticación (3DS) o un nuevo método de pago válido. Significados de los estados Requiere Acción: completa la autenticación 3D Secure o la autenticación bancaria. Requiere Método de Pago: tarjeta fallida o faltante — actualiza el método de pago.

Published on 9 de julio de 2026

Los pagos de renovación fallan cuando Stripe no puede cargar tu método de pago predeterminado: tarjeta expirada, fondos insuficientes o rechazo del banco. Fallos de renovación El controlador invoice.payment_failed actualiza la suscripción. La facturación muestra Requiere Método de Pago. El estado puede convertirse en VENCIDO.

Published on 9 de julio de 2026

Contacta al soporte con tu recibo del paquete de monedas — confirmCoinPackPurchase puede haber fallado después del cobro. Fallo en la entrega de monedas coins.paymentReturnMissingContext refleja el mensaje de suscripción para los retornos de https://www.tourestateai.com/checkout/coins.

Published on 9 de julio de 2026

Contacta al soporte inmediatamente con tu recibo de Stripe — la activación puede haber fallado después del cobro. Cargado pero no activo paymentReturnMissingContext: No pudimos completar tu suscripción después del pago. Si te cobraron, por favor contacta al soporte con tu correo de confirmación de pago.

Published on 9 de julio de 2026

Stripe redirige para algunos pagos de billetera y 3D Secure — luego regresa a través de payment_return para completar la transacción. Redirigir pagos Ruta B: el usuario sale del sitio → Stripe → regresa con ?payment_return=1. Los controladores en https://www.tourestateai.com/checkout y https://www.tourestateai.com/checkout/coins finalizan la compra.

Published on 9 de julio de 2026

3D Secure (3DS) es la autenticación bancaria durante el pago con tarjeta; puedes verificarlo en tu aplicación bancaria. 3DS en el proceso de pago confirmPayment utiliza redirección: if_required — 3DS puede abrir un modal o redirección de página completa. El estado de facturación Requires Action se mapea a autenticación pendiente.

Published on 9 de julio de 2026

Los pagos se bloquean cuando ocurren reglas de riesgo de Stripe, fallos de 3DS, plan/precio inválido o problemas de autenticación. Pagos bloqueados Un plan o precio inválido muestra Volver a precios. Los bloqueos por fraude son del lado de Stripe. paymentReturnMissingContext si el cumplimiento falla después del cargo.

Published on 9 de julio de 2026

Los rechazos de tarjeta provienen de su banco o Stripe: fondos insuficientes, bloqueo por fraude, bloqueo internacional o detalles incorrectos. El formulario de pago muestra que el pago falló. Stripe devuelve un código de rechazo a Elements. La facturación puede mostrar que se requiere un método de pago en la renovación.

Published on 9 de julio de 2026

Sí. Las suscripciones utilizan Stripe save_default_payment_method on_subscription para renovaciones — práctica estándar de Stripe. Tarjetas guardadas para renovaciones La primera suscripción exitosa guarda el método de pago predeterminado en Stripe. Las renovaciones se cobran automáticamente. La pestaña de facturación muestra solo la tarjeta enmascarada.

Published on 9 de julio de 2026

Stripe procesa todos los pagos. Comerciante registrado en el pago: Tour Estate AI Ltd. Procesador de pagos createSubscriptionIntent, createCoinPackPurchaseIntent, webhooks y Historial de facturación utilizan las API de Stripe.

Published on 9 de julio de 2026

Checkout uses Stripe Payment Element. Billing tab shows only brand and last4. PCI handled by Stripe.

Published on 9 de julio de 2026

Sí. Los pagos son procesados por Stripe con tokenización conforme a PCI. Seguridad de pago El proceso de pago muestra Pago seguro impulsado por Stripe. Los datos de la tarjeta van a Stripe Elements, no a los servidores de Tour Estate AI.

Published on 9 de julio de 2026

Yes. Debit cards with Visa/Mastercard (and other Stripe-supported networks) work as card payments. Same 3DS rules may apply.

Published on 9 de julio de 2026

Stripe Link es el autocompletado de pago guardado de Stripe dentro del Elemento de Pago — no es un producto separado de Tour Estate AI. Si Stripe muestra Link en los Elementos, permite a los usuarios de Stripe que regresan pagar más rápido. Comerciante: Tour Estate AI Ltd en el proceso de pago.

Published on 9 de julio de 2026

Amazon Pay no está habilitado en producción; un incidente anterior de redirección de Amazon Pay llevó a una política solo de tarjetas. Los documentos de STRIPE_ARCHITECTURE documentan el incidente de Amazon Pay de €25 donde el return_url mal dirigido omitió confirmSubscription. Las billeteras fueron pospuestas.

Published on 9 de julio de 2026

Apple Pay y Google Pay no están habilitados en el proceso de pago de producción hoy. Estado de la billetera Los documentos STRIPE_ARCHITECTURE indican que las billeteras están deshabilitadas debido al riesgo de cumplimiento de redirección. Elemento de pago configurado para tarjetas en producción.

Published on 9 de julio de 2026

El proceso de pago de Tour Estate AI utiliza Stripe Payment Element — principalmente tarjetas en producción. Métodos de pago STRIPE_ARCHITECTURE: solo tarjetas en producción; billeteras (Apple Pay, Google Pay, Amazon Pay) deshabilitadas hasta que se verifique el cumplimiento de redirección.

Published on 9 de julio de 2026

Obtén ayuda con la facturación a través de Contactar Soporte en la pestaña de Facturación o hello@tourestateai.com. Soporte de facturación La pestaña de Facturación sección Necesitas Ayuda? enlaza a Contactar Soporte → https://www.tourestateai.com/contact-us. Incluye el ID de la factura del Historial de Facturación para obtener ayuda más rápida.

Published on 9 de julio de 2026

No hay un formulario independiente para actualizar la tarjeta en Facturación hoy — los métodos de pago se actualizan a través de Stripe cuando pagas con éxito. Actualizar método de pago La pestaña de Facturación es de solo lectura para las tarjetas. Las actualizaciones del método de pago en el Portal de Clientes de Stripe están deshabilitadas. El nuevo proceso de suscripción guarda el método de pago predeterminado en la suscripción.

Published on 9 de julio de 2026

Las tarjetas guardadas aparecen bajo Métodos de Pago en Configuración → Facturación. Lista de métodos de pago Lista de tarjetas de Stripe: marca, •••• últimos 4, fecha de caducidad, insignia Predeterminado. Vacío: No se han añadido métodos de pago aún.

Published on 9 de julio de 2026

Download invoices or receipts from actions on each Billing History row.

Published on 9 de julio de 2026

Ve los pagos en Configuración → Facturación → Historial de facturación. myPayments GraphQL lista filas de NUEVA_SUBSCRIPCIÓN, MEJORA_DE_SUBSCRIPCIÓN, CAMBIO_DE_INTERVALO_DE_FACTURACIÓN, RENOVACIÓN, COMPRA_DE_MONEDAS.

Published on 9 de julio de 2026

Un pago de renovación fallido puede poner tu suscripción en PAST_DUE hasta que actualices el pago. Impacto del pago fallido La actualización del estado del webhook invoice.payment_failed. El período de gracia predeterminado es de 7 días en la entidad Plan — VERIFICAR EN LA APLICACIÓN la aplicación. Las compras de paquetes de monedas están bloqueadas cuando están en PAST_DUE.

Published on 9 de julio de 2026

Cancelar al final del período significa que tu suscripción permanece activa hasta que finalice el período de facturación actual, luego deja de renovarse. Definición El estado de la interfaz de usuario Cancelar al final del período se mapea a cancelAtPeriodEnd=true. No se te cobrará nuevamente después de la fecha de finalización mostrada a menos que reactives.

Published on 9 de julio de 2026

Reactiva antes de que termine tu período de facturación desde Configuración → Planes. Reactivar reactivateUserSubscription borra cancel_at_period_end en Stripe. Disponible cuando cancelAtPeriodEnd y ahora <= currentPeriodEnd.

Published on 9 de julio de 2026

Tour Estate AI no ofrece reembolsos automáticos por tiempo de suscripción no utilizado cuando cancelas. Política de reembolsos El modal de cancelación indica que no hay reembolsos por tiempo no utilizado. Los reembolsos de paquetes de monedas son manuales v1 según STRIPE_ARCHITECTURE.

Published on 9 de julio de 2026

Cancelar establece la cancelación al final del período: mantienes el acceso hasta currentPeriodEnd, luego la suscripción termina. Después de cancelar Stripe cancel_at_period_end: true. DB cancelAtPeriodEnd=true. No hay pérdida inmediata de funciones. Las renovaciones futuras se detienen.

Published on 9 de julio de 2026

Cancela tu suscripción desde Configuración → Planes usando Cancelar Suscripción. Flujo de cancelación Establece Stripe cancel_at_period_end. El modal requiere escribir cancel exactamente. Mensaje: No hay reembolsos por tiempo no utilizado.

Published on 9 de julio de 2026

Hay cuatro paquetes de monedas disponibles: Recarga (10 monedas), Paquete de Creador (50), Paquete de Crecimiento (150), Paquete de Agencia (500). Catálogo de paquetes coinPackSeedCatalog define Recarga, Paquete de Creador, Paquete de Crecimiento, Paquete de Agencia con precios de Stripe por moneda.

Published on 9 de julio de 2026

No. Los créditos del paquete de monedas nunca expiran. Expiración del paquete de monedas STRIPE_ARCHITECTURE establece explícitamente que las monedas compradas nunca expiran. Permanecen en el CoinBalance hasta que se gasten.

Published on 9 de julio de 2026

Los paquetes de monedas requieren una suscripción paga activa: el plan Gratis no puede comprar paquetes. Restricción del plan Gratis El servidor verifica isUserSubscriptionEligibleForCoinPacks — el estado GRATIS falla. La interfaz de usuario puede ocultar Comprar paquete o mostrar Ver planes CTA.

Published on 9 de julio de 2026

Solo los usuarios con una suscripción ACTIVA pueden comprar paquetes de monedas. Elegibilidad isUserSubscriptionEligibleForCoinPacks requiere estado ACTIVO. Incluye cancelAtPeriodEnd mientras el período no haya terminado. PAST_DUE y GRATIS bloqueados.

Published on 9 de julio de 2026

Active subscribers buy one-time coin packs on Settings → Plans. Buy credits Coin Packs section — Top up your balance with a one-time coin purchase. Buy pack → https://www.tourestateai.com/checkout/coins?packUuid=.

Published on 9 de julio de 2026

El proceso de compra requiere un usuario autenticado. Los invitados son redirigidos a https://www.tourestateai.com/signup con returnUrl de vuelta a la compra. Puerta de autenticación El acceso no autenticado a https://www.tourestateai.com/checkout redirige a la inscripción preservando los parámetros de plan, intervalo y moneda en returnUrl.

Published on 9 de julio de 2026

Después de un pago exitoso, Tour Estate AI cumple con tu suscripción o paquete de monedas y te redirige a la aplicación. Post-compra Suscripciones: confirmSubscription → fulfillSubscriptionAfterPayment → asignación de monedas → redirigir a través de getCheckoutReturnUrl. Monedas: confirmCoinPackPurchase en https://www.tourestateai.com/checkout/coins.

Published on 9 de julio de 2026

No. Switching from annual to monthly billing is not available in the app. Cancel at period end, then re-subscribe monthly after term.

Published on 9 de julio de 2026

Cambia el intervalo de facturación de mensual a anual a través de Cambiar a Facturación Anual en la pestaña de Planes. SubscriptionUpgradeAction.SWITCH_BILLING para el mismo plan MES → AÑO. UI: Cambiar a Facturación Anual — Obtén 🪙 {{annualCoins}} créditos por adelantado.

Published on 9 de julio de 2026

No. Tour Estate AI does not support self-serve plan downgrades (e.g. Studio → Starter).

Published on 9 de julio de 2026

Actualiza de Starter → Studio a través de la pestaña de Planes o precios cuando se muestren las opciones de actualización. De Starter a Studio isValidUpgrade permite STARTER → STUDIO. La acción puede ser UPGRADE_SUBSCRIPTION en el historial de facturación.

Published on 9 de julio de 2026

Actualiza de Gratis a Starter o Studio a través de https://www.tourestateai.com/pricing o las CTAs de actualización en la pestaña de Planes. Actualizar de Gratis Actualizaciones válidas: GRATIS → STARTER|STUDIO|ENTERPRISE. El proceso de pago o actualización utiliza los mismos parámetros de plan.

Published on 9 de julio de 2026

Suscríbete a Starter o Studio a través de https://www.tourestateai.com/checkout después de elegir un plan en https://www.tourestateai.com/pricing. Proceso de pago de suscripción El proceso de pago utiliza Stripe Elements (no Stripe Hosted Checkout). Parámetros: plan=STARTER|STUDIO, intervalo=MONTH|YEAR, moneda=.

Published on 9 de julio de 2026

Ve el historial de ganancias/gastos de monedas en la pestaña de Planes. Historial de transacciones Los registros de transacciones de monedas muestran fuentes: SUBSCRIPTION_ALLOWANCE, SIGNUP_BONUS, COIN_PACK, SOCIAL_CONNECT_BONUS, VIDEO_GENERATION, REFUND.

Published on 9 de julio de 2026

No puedes generar un tour sin suficientes créditos. La aplicación te solicita comprar monedas o ver planes. Sin créditos spendCoins devuelve No hay suficientes créditos para generar este tour. InsufficientCreditsAlert muestra Comprar monedas o Ver planes CTA.

Published on 9 de julio de 2026

Yes, you get 10 free coins on sign up

Published on 9 de julio de 2026

Yes, unused credits generally stay in your balance forever. Subscription renewals add new allowance rather than wiping the balance.

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Coin pack credits never expire.

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View your remaining credits on Settings → Plans.

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El costo del video de tour es dinámico: depende de tu plantilla, fotos, música, superposiciones y configuraciones. No hay un precio fijo por video estimateTourCost / calculateTourCost calcula el costo por proyecto. Error cuando es corto: Necesitas {{total}} créditos pero solo tienes {{balance}}.

Published on 9 de julio de 2026

Los créditos (mostrados como monedas 🪙 en precios) son el saldo que gastas para generar videos de recorridos. ¿Qué son los créditos? La configuración los llama Créditos de Recorrido de Propiedades; precios/checkout utilizan monedas. Mismo libro de CoinBalance: ganado a partir de suscripciones, bonificación por registro, paquetes de monedas, conexión social y reembolsos.

Published on 9 de julio de 2026

Use the Compare All Features table on the pricing page. Feature comparison Pricing page renders plan cards plus a comparison table with columns Free, Starter, Studio, Enterprise. Live coin counts come from activePlansWithPricing.

Published on 9 de julio de 2026

Yes. GBP and EUR are supported checkout currencies.

Published on 9 de julio de 2026

El proceso de pago y precios de Tour Estate AI admite seis monedas: GBP, USD, EUR, AUD, CAD, JPY. Monedas admitidas El enum CurrencyCodeIso lista GBP, USD, AUD, CAD, EUR, JPY. La URL de pago incluye el parámetro de consulta currency=.

Published on 9 de julio de 2026

Yes. Paid plans support Monthly and Yearly billing on https://www.tourestateai.com/pricing and https://www.tourestateai.com/checkout.

Published on 9 de julio de 2026

Sí. Enterprise es para equipos que necesitan precios personalizados y soporte más cercano. ¿Qué es Enterprise? Enterprise aparece en https://www.tourestateai.com/pricing con Contactar Ventas en lugar de un botón de pago. El tipo de plan ENTERPRISE existe en el código para actualizaciones desde niveles inferiores a través del flujo de ventas.

Published on 9 de julio de 2026

Starter y Studio son los dos niveles de pago de autoservicio. Studio incluye límites más altos y más monedas que Starter. Starter vs Studio Ambos soportan facturación mensual y anual y asignaciones de monedas de suscripción. Studio típicamente incluye más monedas, características de equipo y límites de calidad más altos — los valores exactos están en price_book y las filas de plan_feature en el administrador.

Published on 9 de julio de 2026

Tour Estate AI offers four plans: Free, Starter, Studio, and Enterprise.

Published on 9 de julio de 2026

Tour Estate AI pricing depends on plan, billing period (monthly or yearly), and currency.

Published on 9 de julio de 2026

Yes. Tour Estate AI offers a Free plan you can start without a paid subscription.

Published on 9 de julio de 2026

If your template list looks shorter than expected, your organization Industry category is the most common cause. Why templates are filtered Tour Estate AI hides templates tagged for the other segment when your account has Real estate or Architecture / AEC set. Templates with no industry tag remain visible to everyone.

Published on 9 de julio de 2026

Industry category and Industry are two separate Organization fields with different roles. Industry vs industry category Industry category is the broad segment (Real estate, Architecture / AEC, Other) used for template filtering. Industry is your specific vertical label (e.g. Residential Real Estate, BIM manager) for profiling and onboarding.

Published on 9 de julio de 2026

Your organization Industry category filters which video templates appear when you create a project.

Published on 9 de julio de 2026

Tour Estate AI serves both real estate professionals and architecture/AEC teams. Set your industry category to get relevant templates. Who is Tour Estate AI for? Industry category options are Real estate, Architecture / AEC, and Other. Each path unlocks templates tagged for that segment plus uncategorized templates.

Published on 9 de julio de 2026

Your profile Country / region affects display currency when you do not have an active subscription. Preferred country drives pricing for unsubscribed users.

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Profile Country / region and organization business address country are two different fields with different purposes.

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Tour Estate AI offers a full ISO country list in profile and organization country dropdowns. Where countries appear Countries appear in Profile Country / region, Organization business address Country, and the navbar Language & Country modal. All use the same country data (~250 countries + Other).

Published on 9 de julio de 2026

The help center is available at https://www.tourestateai.com/help for every supported UI language. Help center locales

Published on 9 de julio de 2026

Change the app UI language from the navbar Language & Country control or from Settings → Profile.

Published on 9 de julio de 2026

Tour Estate AI supports nine UI languages. Each uses its own URL locale prefix. en, es, fr, de, it, pt, ko, ja, ar. Default locale is English (en).

Published on 9 de julio de 2026

Yes — Arabic (ar) is a supported UI language in Tour Estate AI. URLs use the /ar/ prefix (e.g. /ar/settings). The language dropdown shows العربية.

Published on 9 de julio de 2026

Sign out of Tour Estate AI from your profile menu in the top navigation. How does sign out work? Sign out ends your session server-side and redirects you to https://www.tourestateai.com/signin. You will need to sign in again to access projects and settings.

Published on 9 de julio de 2026

Tour Estate AI offers 13 industry options plus three industry categories. Here is the full list from Settings.

Published on 9 de julio de 2026

Add your organization's business address on the Organization tab. This is separate from your profile Country / region.

Published on 9 de julio de 2026

Set your industry category, specific industry, and company size on the Organization tab. These affect which templates you see. Why industry and company size matter Industry category (Real estate, Architecture / AEC, Other) filters video templates. Industry is your specific vertical. Company size helps Tour Estate AI understand your team scale.

Published on 9 de julio de 2026

Add your company name, website, and description on the Organization tab in Settings.

Published on 9 de julio de 2026

Update how you heard about Tour Estate AI on your Profile tab — useful if your answer changed or onboarding skipped it.

Published on 9 de julio de 2026

Choose whether Tour Estate AI sends you marketing and product emails from the Profile tab.

Published on 9 de julio de 2026

Your profile Country / region sets your market region for pricing display when you do not have an active subscription.

Published on 9 de julio de 2026

Set your preferred UI language in Settings → Profile under Language & region, or change it instantly from the navbar.

Published on 9 de julio de 2026

The email field on your Profile tab is read-only. Tour Estate AI does not offer self-service email changes in Settings today.

Published on 9 de julio de 2026

Update your first name, last name, and phone number on the Profile tab in Settings.

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Open Settings to edit your profile, organization, plans, billing, assets, and connected accounts. Where are account settings? Settings lives at https://www.tourestateai.com/settings. The default tab is Profile (👤 Profile). You can also open Profile directly at https://www.tourestateai.com/settings?type=profile.

Published on 9 de julio de 2026

After you complete the onboarding survey, Tour Estate AI saves your progress and sends you back into the product.

Published on 9 de julio de 2026

Complete the onboarding survey so Tour Estate AI can customize your setup. Based on your results, the platform will suggest specific templates, designs, and music that best match your industry and team.

Published on 9 de julio de 2026

New accounts may see a short onboarding survey at https://www.tourestateai.com/onboarding before full access to project creation. It embeds a Formbricks survey in an iframe titled Onboarding survey. Answers map to your organization profile (industry, company size, company name, how you heard about us).

Published on 9 de julio de 2026

Reset links can fail if the token is missing, already used, or invalid. Request a fresh link from https://www.tourestateai.com/reset-password. Why would a reset link fail?

Published on 9 de julio de 2026

Open the password reset link from your email to choose a new password and sign in. What is the new-password page?

Published on 9 de julio de 2026

If the password reset email does not arrive, work through deliverability checks before requesting another link.

Published on 9 de julio de 2026

Forgot your password? Request a reset link from the Reset Your Password page using the email on your account. What is password reset? Password reset emails a secure link to https://www.tourestateai.com/new-password?prt={token}. You set a new password there and are signed in automatically.

Published on 9 de julio de 2026

When you sign in using email, password, and name you are redirected to https://www.tourestateai.com/onboarding

Published on 9 de julio de 2026

If you created your account with Google, sign in with the Sign in with Google button on the Sign In page. What is Google sign-in? Google sign-in uses the same OAuth flow as Google sign-up. If you already have a Tour Estate AI user linked to that Google account, you are signed in and redirected.

Published on 9 de julio de 2026

Sign in to your existing Tour Estate AI account with the email and password you used at sign-up.

Published on 9 de julio de 2026

After you create an account, Tour Estate AI signs you in automatically and routes you into the product where you will be onboarded.

Published on 9 de julio de 2026

After email/password sign-up, Tour Estate AI sends a verification email. Click the link in that email to verify your address. What is email verification? Email verification confirms you own the address you used to sign up. The link opens your dashboard with a verification token in the URL. Verification is not required to use the app — you can sign in before verifying.

Published on 9 de julio de 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup. From there, you can use the Sign up with Google button. What is Google sign-up? Google sign-up uses Google OAuth. Tour Estate AI receives your Google profile to create or link your account. Google sign-ups are treated as email-verified automatically.

Published on 9 de julio de 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup. From there, you can enter your details manually.