I was charged but my coins didn't appear — what do I do?
Última actualización: 7/9/2026
•
1 min de lectura
Contact support with your coin pack receipt
Requisitos previos
Charged coin pack without balance increase.
Puntos clave
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
Errores a evitar
Assuming delay — coin fulfillment is immediate on success.
Etiquetas
coins
charged
coin pack
billing
Convierte las fotos del inmueble en recorridos en vídeo
Sube fotos de la propiedad y obtén un recorrido pulido en minutos, sin necesidad de videógrafo.
