Help center

Published on 10. Juli 2026

Published on 10. Juli 2026

Welche Schriftarten kann ich für Textüberlagerungen verwenden? im Overlay-Schritt (Text-, Sprach-, Musik-Drawer). Overlay-Schritt — Drawer: Text, Stimme (Skript & Stimme), Musik. Die Tour-Zeitachse steuert das Timing. Fügen Sie eine Textüberlagerung mit Schriftart, Größe, Farbe, Animation hinzu. Maximalüberlagerungen pro Vorlage — Maximale Überlagerungen erreicht ({{max}}).

Published on 10. Juli 2026

Wie füge ich Textüberlagerungen zu meinem Video hinzu? im Überlagerungsschritt (Text-, Sprach-, Musik-Drawer). Überlagerungsschritt — Drawer: Text, Sprache (Skript & Stimme), Musik. Die Tour-Zeitleiste steuert das Timing. Fügen Sie eine Textüberlagerung mit Schriftart, Größe, Farbe, Animation hinzu. Maximalüberlagerungen pro Vorlage — Maximale Überlagerungen erreicht ({{max}}).

Published on 10. Juli 2026

5 face photos required AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10. Juli 2026

Wie erstelle ich einen benutzerdefinierten Avatar? im Schritt Avatar auswählen (wenn die Vorlage Avatare unterstützt). KI-Avatare Der Avatar-Schritt wird nur angezeigt, wenn supportsAvatars=true. Kein Avatar (Nur Stimme) für Erzählungen ohne Video-Avatar. Benutzerdefinierter Avatar benötigt 5 Gesichtsphotos, wenn allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10. Juli 2026

Wie wähle ich einen KI-Avatar für mein Video aus? im Schritt Avatar auswählen (wenn die Vorlage Avatare unterstützt). KI-Avatare Avatar-Schritt wird nur angezeigt, wenn supportsAvatars=true. Kein Avatar (Nur Stimme) für Erzählungen ohne Video-Avatar. Benutzerdefinierter Avatar benötigt 5 Gesichtsfotos, wenn allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10. Juli 2026

Wie importiere ich Immobilien im Bulk aus einer CSV-Tabelle? auf der Seite Immobilien (https://www.tourestateai.com/properties). Immobilien und Bulk-Import Immobilien — Verwaltet die Angebotsdetails für Ihre Tourvideos und sozialen Beiträge. Bulk-Immobilienimport-Assistent: Hochladen → Spalten zuordnen → Vorschau → Duplikate → Importieren → Zusammenfassung. Zeilenlimits: Kostenlos: 50 Zeilen, Starter: 500, Studio/Enterprise: unbegrenzt (Migrationsstart).

Published on 10. Juli 2026

Was ist die Eigenschaften-Seite in Tour Estate AI? auf der Eigenschaften-Seite (https://www.tourestateai.com/properties). Eigenschaften und Massenimport Eigenschaften — Verwalten Sie die Listendetails für Ihre Tourvideos und sozialen Beiträge. Massenimport-Assistent für Eigenschaften: Hochladen → Spalten zuordnen → Vorschau → Duplikate → Importieren → Zusammenfassung. Zeilenlimits: Kostenlos: 50 Zeilen, Starter: 500, Studio/Enterprise: unbegrenzt (Migrationsstart).

Published on 10. Juli 2026

Wie importiere ich Fotos von einer gespeicherten Immobilie in meine Tour? Verwenden Sie Import von Immobilie auf Bilder hochladen oder der Seite Immobilien. Import Bilder von Immobilie wählt eine gespeicherte Immobilie mit Fotos aus. Versteckt, wenn noch keine Immobilien mit Fotos verfügbar sind. Die Seite Immobilien unter https://www.tourestateai.com/properties speichert die Angebotsdaten.

Published on 10. Juli 2026

Warum sind keine Importquellen für mein Land verfügbar? über Import von Listing im Schritt Bilder hochladen. Import von Listing-Fotos Importbilder aus dem Listing-Modal — Plattformen: Airbnb, Zillow, Andere Website. Die Methode URL einfügen ist aktiv; Konto verbinden kommt bald. Ländersperre: Stellen Sie Ihr Land in den Kontoeinstellungen ein, um lokale Optionen zu sehen.

Published on 10. Juli 2026

We have many listing website to import from. Some include Air Bnb, MLS, Zillow. Options available depend on what country you have set.

Published on 10. Juli 2026

Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10. Juli 2026

Wie weise ich Fotos den Abschnitts-Vorlagen zu? Verwenden Sie das Vorlagenkarussell auf https://www.tourestateai.com/templates oder https://www.tourestateai.com/projects/new. Video-Tour-Vorlagen Vorlagen definieren den Tour-Stil, Abschnitte, Avatar-Unterstützung und Überlagerungen. Wählen Sie Ihre Vorlage – Wählen Sie einen Vorlagenstil, der zu Ihrer Immobilie passt.

Published on 10. Juli 2026

Was ist die Bildbibliothek bei der Erstellung von Touren? im Schritt Bilder hochladen unter Verwendung der Bildbibliothek und der Abschnittsvorlagen. Bildbibliothek und Abschnitte Die Bildbibliothek enthält hochgeladene/importierte Fotos. Ziehen Sie sie in die untenstehenden Kategorieabschnitte. Jeder Abschnitt hat vorlagenabhängige Min/Max — Fehler: {{sectionName}} benötigt {{required}} Bilder, aber Sie haben {{current}}.

Published on 10. Juli 2026

Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max images allowed.

Published on 10. Juli 2026

Wie benutze ich eine Vorlage, um ein neues Video zu starten? Verwenden Sie das Vorlagenkarussell auf https://www.tourestateai.com/templates oder https://www.tourestateai.com/projects/new. Video-Tour-Vorlagen Vorlagen definieren den Stil der Tour, Abschnitte, Avatar-Unterstützung und Overlays. Wählen Sie Ihre Vorlage — Wählen Sie einen Vorlagenstil, der zu Ihrer Immobilie passt.

Published on 10. Juli 2026

Wie durchsuche ich Video-Tour-Vorlagen? Verwenden Sie das Vorlagenkarussell auf https://www.tourestateai.com/templates oder https://www.tourestateai.com/projects/new. Vorlagen definieren den Tour-Stil, Abschnitte, Avatar-Unterstützung und Overlays. Wählen Sie Ihre Vorlage - Wählen Sie einen Vorlagenstil, der zu Ihrer Immobilie passt.

Published on 10. Juli 2026

Der Ablauf für das Immobilienvideo ist: Vorlage wählen → Bilder hochladen → Avatar wählen (falls unterstützt) → Overlay → Generieren. Schritt-für-Schritt-Ablauf SCHRITT_REIHENFOLGE: vorlagenauswahl, erforderliche_informationen, avatar_auswahl (bedingt), overlay. URL verwendet step= Abfrageparameter.

Published on 10. Juli 2026

Erstellen Sie eine KI-Immobilientour unter https://www.tourestateai.com/projects/new, indem Sie eine Vorlage auswählen, Fotos hochladen, Overlay-Optionen konfigurieren und generieren. Erstellen Sie eine Video-Tour Der Assistent ist Neue Tour erstellen — Befolgen Sie die folgenden Schritte, um Ihre KI-gestützte Immobilientour zu erstellen. Vier Schritte: Vorlage, Hochladen, optionales Avatar, Overlay/generieren.

Published on 10. Juli 2026

Do uploads in Settings appear in tour creation? in Tour Estate AI's video creation flow at https://www.tourestateai.com/settings?type=assets. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on 10. Juli 2026

What is the Assets tab in Settings? under Settings → Assets (https://www.tourestateai.com/settings?type=assets). Assets library Assets tab: Watermarks, Fonts, Music libraries. Uploads here appear in tour creation pickers (Your fonts, My uploads). Same files usable across projects.

Published on 10. Juli 2026

Free plan users can create tours with plan-gated limits on resolution, watermarks, custom fonts, and bulk import rows. Free plan video features Free tier: system watermark (no removal), 0 custom fonts, 50 bulk import rows, basic resolutions. VERIFY IN APP: full plan_feature matrix on https://www.tourestateai.com/pricing.

Published on 10. Juli 2026

What does unwatched mean on a video card? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10. Juli 2026

Why does my video say failed on the dashboard? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on 10. Juli 2026

How do I archive a project I no longer need? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on 10. Juli 2026

How do I link a project to a property from the dashboard? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

How do I rename a tour project? from the dashboard Recent Projects or Recent Videos sections. Dashboard project management Project card menu: Edit, Rename, Link to property, Archive. Videos: View Project, Regenerate video, Delete. Failed badge on failed videos. Unwatched on unseen completed videos.

Published on 10. Juli 2026

Projects are in-progress tour setups; videos are finished (or processing/failed) outputs. Projects vs videos Recent Projects = editable tour wizard state. Recent Videos = rendered ProjectVideo rows with status Completed, Processing, Failed.

Published on 10. Juli 2026

When a video is processing, the dashboard may show processing status and the navbar GeneratingBar. Continue generating Videos in Processing state are generating on the server. GeneratingBar shows Generating {templateName}. Click to return to tour or watch progress.

Published on 10. Juli 2026

Resume a tour by opening its project from Recent Projects on the dashboard. Resume editing Projects persist server-side. Click project card → https://www.tourestateai.com/projects/new?project={uuid}&step=...&template=.... User UI button label is Edit (Continue Editing exists in admin i18n only).

Published on 10. Juli 2026

Resume a tour by opening its project from Recent Projects on the dashboard.

Published on 10. Juli 2026

How do I go back and change images after generating? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10. Juli 2026

How do I share my video link? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10. Juli 2026

How do I watch my finished video tour? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10. Juli 2026

Why is my tour timeline unavailable? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10. Juli 2026

How do I try again after a generation error? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10. Juli 2026

Why did my video generation fail? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10. Juli 2026

How do I check progress on a processing video? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10. Juli 2026

You will be blocked from clicking generate if you do not have enough credits.

Published on 10. Juli 2026

What is generation resolution vs download format? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

Why do some resolution options show a premium indicator? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps.

Published on 10. Juli 2026

Which plans include 4K or 8K video generation? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

What is the difference between watermark removal and custom branding? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10. Juli 2026

Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10. Juli 2026

Which plan lets me remove the watermark? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10. Juli 2026

Yes, free users will have a watermark added to all videos. Users can upgrade their subscription to either STARTER, STUDIO or ENTERPRISE if they want to stop this watermark being added.

Published on 10. Juli 2026

Yes, ensure that the project has a property record associated.

Published on 10. Juli 2026

How do I preview narration before generating? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10. Juli 2026

How do I choose a voice for my tour? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10. Juli 2026

What is the word or character limit for tour scripts? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10. Juli 2026

Where do I edit the narration script? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10. Juli 2026

Yes, you must own the rights to any uploaded music that you choose to use.

Published on 10. Juli 2026

How do I remove background music from my tour? in the Overlay step Music drawer. Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10. Juli 2026

Yes, some music tracks cost coins to use in Tour Estate AI.

Published on 10. Juli 2026

What happens if my music track is shorter than the video? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10. Juli 2026

How do I adjust music volume on a tour? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10. Juli 2026

How do I trim music to fit my video length? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10. Juli 2026

Why is Upload font greyed out or showing upgrade? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10. Juli 2026

TTF and OTF only, max 10 MB.

Published on 10. Juli 2026

Can I use property variables in overlay text? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

How do I duplicate or remove a text overlay? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10. Juli 2026

What is the tour timeline in the overlay editor? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10. Juli 2026

How do I set when text appears and disappears? in Tour Estate AI's video creation flow at https://www.tourestateai.com/projects/new. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on 10. Juli 2026

How do I change text overlay font, size, and color? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10. Juli 2026

What is the overlay step in tour creation? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10. Juli 2026

Why can't I create a custom avatar on this template? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on 10. Juli 2026

Do avatar style choices cost extra credits? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10. Juli 2026

How do I customize avatar outfit and styles? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10. Juli 2026

How do I filter avatars by category? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10. Juli 2026

Can I use voice narration without showing an avatar? on the Choose Avatar step (when the template supports avatars). AI avatars Avatar step shown only if supportsAvatars=true. No Avatar (Voice Only) for narration without video avatar. Custom avatar needs 5 face photos when allowCustomAvatars=true. REQUIRED_FACE_IMAGE_COUNT=5.

Published on 10. Juli 2026

Why do some templates skip the avatar step? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on 10. Juli 2026

How does duplicate detection work in bulk property import? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

How do I save a column mapping template for future imports? in Tour Estate AI's video creation flow at https://www.tourestateai.com/properties. Video generation Use https://www.tourestateai.com/projects/new for the Create New Tour wizard, https://www.tourestateai.com/properties for listing data, https://www.tourestateai.com/dashboard for projects and videos, and https://www.tourestateai.com/settings?type=assets for uploads.

Published on 10. Juli 2026

How do I map CSV columns in bulk property import? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

Yes, as long as your project has a proeprty associated with it during video generation.

Published on 10. Juli 2026

How do I link a property to a video project? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

How do I import photos to a property from a listing URL? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10. Juli 2026

How do I upload photos to a property? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

How do I create a property record? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

Why don't I see Import from Property? using Import from Property on Upload Images or the Properties page. Import Images from Property picks a saved property with photos. Hidden when No properties with photos are available yet. Properties page at https://www.tourestateai.com/properties stores listing records.

Published on 10. Juli 2026

What listing URL should I paste for Airbnb? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10. Juli 2026

How do I set my country to see listing import options? via Import from Listing on the Upload Images step. Listing photo import Import Images from Listing modal — platforms: Airbnb, Zillow, Other Website. Paste URL method is live; Connect Account is Coming Soon. Country gating: Set your country in account settings to see local options.

Published on 10. Juli 2026

Why can't I continue from the image upload step? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

How do I clear all photos from the image library? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

How do I remove a photo from my tour? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

How do I reorder photos within a section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

What is the maximum number of photos allowed per section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

What is the minimum number of photos required per section? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

How do I drag photos from the library into categories? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10. Juli 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10. Juli 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10. Juli 2026

Preview each template on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new and read section requirements during Upload Images. Template documentation Templates define sections (min/max photos), avatar support, overlays, and motion. Preview plays sample video; section names appear on upload step.

Published on 10. Juli 2026

https://www.tourestateai.com/templates is the browse/marketing gallery; https://www.tourestateai.com/projects/new is the authenticated creation wizard. Templates vs projects/new https://www.tourestateai.com/templates showcases templates. https://www.tourestateai.com/projects/new runs Create New Tour steps after you pick a template.

Published on 10. Juli 2026

You do not need to sign up and make an account to browse templates available. Templates define tour style, sections, avatar support, and overlays. You can view available templates without making an account at https://www.tourestateai.com/templates.

Published on 10. Juli 2026

How do I preview a template before using it? using the template carousel on https://www.tourestateai.com/templates or https://www.tourestateai.com/projects/new. Video tour templates Templates define tour style, sections, avatar support, and overlays. Choose Your Template — Select a template style that matches your property.

Published on 10. Juli 2026

Start a new video from the dashboard Create New Video quick action or Recent Projects. Dashboard entry Dashboard shows Create New Video and Recent Projects. Clicking a project card resumes editing via https://www.tourestateai.com/projects/new?project=.

Published on 10. Juli 2026

Will Tour Estate AI email me if video generation fails? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10. Juli 2026

What aspect ratios are supported for video tours? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

What fps is supported? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

How do I know what type of photos to add to an image section for video tour? on the Upload Images step using the Image Library and template sections. Image library and sections Image Library holds uploaded/imported photos. Drag to category sections below. Each section has template-specific min/max — error: {{sectionName}} requires {{required}} images, but you have {{current}}.

Published on 10. Juli 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10. Juli 2026

Tour photos support JPEG, PNG, WebP, GIF, and AVIF up to 10 MB each. Photo upload limits Server SUPPORTED_IMAGE_FORMATS: jpeg, png, webp, gif, avif. MAX 10 MB per file. UI dropzone: Upload up to 10 images (max 10MB each). Server allows up to 20 files per batch — VERIFY IN APP which enforces.

Published on 10. Juli 2026

Where do I manage fonts, music, and watermarks I uploaded? in the Overlay step (Text, Voice, Music drawers). Overlay step — drawers: Text, Voice (Script & voice), Music. Tour timeline controls timing. Add text overlay with font, size, color, animation. Max overlays per template — Maximum overlays reached ({{max}}).

Published on 10. Juli 2026

Yes, if video generation fails, credits are automatically refunded. You will also receive a failure email.

Published on 10. Juli 2026

How do I regenerate a video with different settings? from the video watch page or dashboard. Download and share Finished videos open at https://www.tourestateai.com/videos/{videoUuid}. Download Video, Share this property video (Copy link, social). Regenerate: edit project and Generate again. Want to make changes? — Change Images, Change Avatar, Change overlay.

Published on 10. Juli 2026

What download formats are available (MP4, WebM)? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

How do I download my property video? on the Properties page (https://www.tourestateai.com/properties). Properties and bulk import Properties — Manage listing details for your tour videos and social posts. Bulk property import wizard: Upload → Map columns → Preview → Duplicates → Import → Summary. Row limits: Free: 50 rows, Starter: 500, Studio/Enterprise: unlimited (migration seed).

Published on 10. Juli 2026

You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email.

Published on 10. Juli 2026

Will Tour Estate AI email me when my video is ready? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10. Juli 2026

How long does video generation take in Tour Estate AI? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10. Juli 2026

Is estimated duration the video length or generation time? during and after video generation. Generation progress and notifications Generating Your Tour — animated progress bar (no numeric ETA in UI). You can browse while this generates — we'll email you when it's ready. Success email links to https://www.tourestateai.com/videos/{uuid}. Failure: automatic coin REFUND + failure email. Typical wall-clock ~1.5–3+ minutes — do not promise fixed times.

Published on 10. Juli 2026

How many credits does it cost to generate a video? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

How do I make a vertical video for TikTok or Reels? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

What resolution can I generate videos in? in the Video output panel on the Overlay step. Video output settings Set resolution and frame rate before you generate your tour. Resolutions: 480p–8K. Aspect: 16:9 Landscape, 9:16 Portrait (TikTok, Reels), 1:1 Square. FPS: 24, 30, 60. Premium ⭐ on 1440p/4K/8K and 60fps — VERIFY IN APP plan mapping.

Published on 10. Juli 2026

How do I add my own logo watermark to videos? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10. Juli 2026

How do I remove the Tour Estate AI watermark? in video output settings on the Overlay/generate panel. Watermarks Default: System Watermark (Tour Estate AI). WATERMARK_REMOVAL: Starter+ can select No Watermark. CUSTOM_BRANDING: Studio+ can use custom logo from Settings → Assets → Watermarks. Positions: top/center/bottom left/center/right.

Published on 10. Juli 2026

How do I add AI voice narration to my video? in the Overlay step Voice drawer (Script & voice). Script and voice Script & voice drawer edits narration. Default client limits: 200 words, 1000 characters (may vary per template). Preview narration before Generate. Choose voice in same drawer.

Published on 10. Juli 2026

What audio formats can I upload for music? in the Overlay step Music drawer. Background music Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 10. Juli 2026

Yes, as long as you own the rights to the music and upload files in this format: MP3, WAV, OGG, or M4A

Published on 10. Juli 2026

How do I add background music to my video tour? in the Overlay step Music drawer. Background music — catalog tracks and My uploads. Upload: MP3, WAV, OGG, or M4A. Trim start/end, volume, loop/fade for short tracks. Some tracks show {{coins}} coins — VERIFY IN APP.

Published on 9. Juli 2026

Soziale Verbindungsboni erscheinen in Ihrer Münztransaktionshistorie mit der Quelle SOCIAL_CONNECT_BONUS. Sichtbarkeit der sozialen Verdienste Nachdem Sie eine Plattform im Tab 'Connect' verbunden haben, werden die Münzen einmal vergeben, wenn die Plattform aktiviert ist und nicht zuvor für dieses externe Konto vergeben wurde.

Published on 9. Juli 2026

Instagram hat einen Seed-Bonus von 5 Münzen, wenn es aktiviert ist. YouTube ist standardmäßig in der Seed-Konfiguration deaktiviert. Instagram vs YouTube Migration Seeds Instagram coinBonusAmount=5 isEnabled=true. YouTube coinBonusAmount=5 isEnabled=false.

Published on 9. Juli 2026

Yes, limited free credits come from sign-up bonus and social connect bonuses — not unlimited.

Published on 9. Juli 2026

Verbinde soziale Konten unter Einstellungen → 🔗 Verbinden-Registerkarte. Standort der Verbinden-Registerkarte Registerkartenbezeichnung 🔗 Verbinden unter Konto & Abrechnung. OAuth pro Plattform von dieser Seite.

Published on 9. Juli 2026

Münzen werden möglicherweise nicht gutgeschrieben, wenn die Plattform deaktiviert ist, der Bonus bereits beansprucht wurde, OAuth fehlgeschlagen ist oder die Verbindung dupliziert wurde. Fehlender Bonus Überprüfen Sie, ob SocialPlatformConfig isEnabled, canAwardBonusForConnection false ist oder ein OAuth-Fehler auf der Registerkarte Verbinden vorliegt.

Published on 9. Juli 2026

No. Each platform bonus awards once per user per external social account.

Published on 9. Juli 2026

Der Standard-Seed-Bonus beträgt 5 Münzen pro aktivierter Plattform — Administratoren können die Beträge ändern. Bonusbetrag SocialPlatformConfig.coinBonusAmount ist auf 5 für große Plattformen in der Migration festgelegt. Die Benutzeroberfläche zeigt +{{amount}} Münzen im Tab Verbinden an.

Published on 9. Juli 2026

Connect enabled social platforms on Settings → Connect to earn a one-time 5 coin bonus per platform.

Published on 9. Juli 2026

Sie können Credits durch Abonnementzulagen, Anmeldeboni, den Kauf von Coin-Paketen, Boni für soziale Verbindungen und Rückerstattungen bei Generationen verdienen. Verdienstquellen CoinTransaction-Quellen im Code: SUBSCRIPTION_ALLOWANCE, SIGNUP_BONUS, COIN_PACK Kaufabwicklung, SOCIAL_CONNECT_BONUS, RÜCKERSTATTUNG nach fehlgeschlagener Generation.

Published on 9. Juli 2026

Ja. Laden Sie Quittungen aus der Abrechnungshistorie herunter, wenn eine Quittungs-URL verfügbar ist. Stripe-Quittungen Gleich wie der Ablauf zum Herunterladen von Rechnungen — Aktionen Quittung herunterladen / Quittung anzeigen in den Zahlungszeilen.

Published on 9. Juli 2026

Tour Estate AI deaktiviert den Selbstbedienungsbereich des Stripe-Kundenportals – verwalten Sie alles in der App. Portal deaktiviert STRIPE_ARCHITECTURE: Portalstornierungen, Planänderungen, Zahlungsmethoden und Rechnungen sind alle deaktiviert. Benutzer verwenden die Registerkarten Einstellungen, Pläne und Abrechnung.

Published on 9. Juli 2026

Yes. Subscriptions renew automatically until you cancel — monthly plans charge each month, annual plans each year.

Published on 9. Juli 2026

No. Tour Estate AI uses custom pages with Stripe Payment Element — not Stripe Hosted Checkout sessions.

Published on 9. Juli 2026

Steuern können anfallen — der Checkout zeigt die Steuerzeile mit 'Adresse eingeben, um zu berechnen', bis eine Adresse angegeben wird. Steuer/Mehrwertsteuer Bestellübersicht: Zwischensumme, Steuer, Gesamtbetrag heute fällig. Stripe Tax oder manuelle Berechnung — ÜBERPRÜFEN SIE IN DER APP, welcher Motor aktiv ist.

Published on 9. Juli 2026

Tour Estate AI unterstützt nur sechs Abrechnungswährungen – Ihr Land könnte einer davon zugeordnet sein oder auf USD zurückfallen. Warum nur sechs Währungen Die Checkout-Währungen sind festgelegt: GBP, USD, EUR, AUD, CAD, JPY. Es gibt keine lokale Währung pro Land über dieses Set hinaus.

Published on 9. Juli 2026

Yes. Tour Estate AI does not restrict checkout to US/UK/EU only — Stripe processes international cards in supported currencies.

Published on 9. Juli 2026

Sie können aus den meisten Ländern mit einer der sechs unterstützten Checkout-Währungen bezahlen. Aus dem Ausland bezahlen Stripe akzeptiert internationale Karten, die in GBP, USD, EUR, AUD, CAD oder JPY abgerechnet werden. Keine strikte Ländersperrliste im Client-Code — die Bank kann ablehnen.

Published on 9. Juli 2026

Diese Stripe-Status bedeuten, dass Ihre Zahlung eine Authentifizierung (3DS) oder eine neue gültige Zahlungsmethode benötigt. Bedeutungen der Status Erfordert Aktion: 3D Secure oder Bankauthentifizierung abschließen. Erfordert Zahlungsmethode: Karte abgelehnt oder fehlt — Zahlungsmethode aktualisieren.

Published on 9. Juli 2026

Erneuerungszahlungen schlagen fehl, wenn Stripe Ihre Standard-Zahlungsmethode nicht belasten kann – Karte abgelaufen, unzureichende Mittel oder Bankablehnung. Fehler bei der Erneuerung Der Handler invoice.payment_failed aktualisiert das Abonnement. Die Abrechnung zeigt Erfordert Zahlungsmethode. Der Status kann PAST_DUE werden.

Published on 9. Juli 2026

Kontaktieren Sie den Support mit Ihrem Beleg für das Coin-Paket — confirmCoinPackPurchase könnte nach der Belastung fehlgeschlagen sein. Fehler bei der Coin-Erfüllung coins.paymentReturnMissingContext spiegelt die Abonnementnachricht für https://www.tourestateai.com/checkout/coins-Rückgaben wider.

Published on 9. Juli 2026

Kontaktieren Sie sofort den Support mit Ihrem Stripe-Beleg – die Erfüllung könnte nach der Belastung fehlgeschlagen sein. Belastet, aber nicht aktiv paymentReturnMissingContext: Wir konnten Ihr Abonnement nach der Zahlung nicht abschließen. Wenn Sie belastet wurden, kontaktieren Sie bitte den Support mit Ihrer Zahlungsbestätigungs-E-Mail.

Published on 9. Juli 2026

Stripe leitet bei einigen Wallet-Zahlungen und 3D Secure um — und kehrt dann über payment_return zurück, um die Erfüllung abzuschließen. Umleitungszahlungen Pfad B: Benutzer verlässt die Seite → Stripe → Rückkehr mit ?payment_return=1. Handler auf https://www.tourestateai.com/checkout und https://www.tourestateai.com/checkout/coins schließen den Kauf ab.

Published on 9. Juli 2026

3D Secure (3DS) ist die Bankauthentifizierung während der Kartenzahlung – Sie können dies in Ihrer Banking-App überprüfen. 3DS beim Checkout confirmPayment verwendet Redirect: if_required – 3DS kann ein Modal oder einen vollständigen Seitenredirect öffnen. Der Rechnungsstatus Requires Action entspricht einer ausstehenden Authentifizierung.

Published on 9. Juli 2026

Zahlungen werden blockiert, wenn Stripe-Risiko-Regeln, 3DS-Fehler, ungültiger Plan/Preis oder Authentifizierungsprobleme auftreten. Blockierte Zahlungen Ungültiger Plan oder Preis zeigt Zurück zu Preisen. Betrugsblockaden liegen auf der Stripe-Seite. paymentReturnMissingContext, wenn die Erfüllung nach der Belastung fehlschlägt.

Published on 9. Juli 2026

Kartenablehnungen kommen von Ihrer Bank oder Stripe – unzureichende Mittel, Betrugsblockade, internationale Blockade oder falsche Angaben. Das Checkout-Formular zeigt Zahlung fehlgeschlagen. Stripe gibt den Ablehnungscode an Elements zurück. Die Abrechnung kann bei der Verlängerung 'Zahlungsmethode erforderlich' anzeigen.

Published on 9. Juli 2026

Ja. Abonnements verwenden Stripe save_default_payment_method on_subscription für Verlängerungen — Standardpraxis von Stripe. Gespeicherte Karten für Verlängerungen Die erste erfolgreiche Anmeldung speichert die Standard-Zahlungsmethode in Stripe. Verlängerungen werden automatisch abgerechnet. Der Abrechnungs-Tab zeigt nur die maskierte Karte an.

Published on 9. Juli 2026

Stripe verarbeitet alle Zahlungen. Händler im Checkout: Tour Estate AI Ltd. Zahlungsabwickler createSubscriptionIntent, createCoinPackPurchaseIntent, Webhooks und Rechnungsverlauf verwenden alle Stripe APIs.

Published on 9. Juli 2026

Checkout uses Stripe Payment Element. Billing tab shows only brand and last4. PCI handled by Stripe.

Published on 9. Juli 2026

Ja. Zahlungen werden von Stripe mit PCI-konformer Tokenisierung verarbeitet. Zahlungssicherheit Der Checkout zeigt Sichere Zahlung, unterstützt von Stripe. Kartendaten gehen an Stripe Elements, nicht an die Server von Tour Estate AI.

Published on 9. Juli 2026

Yes. Debit cards with Visa/Mastercard (and other Stripe-supported networks) work as card payments. Same 3DS rules may apply.

Published on 9. Juli 2026

Stripe Link ist die gespeicherte Zahlungsautofill-Funktion von Stripe im Payment Element – kein separates Produkt von Tour Estate AI. Wenn Stripe Link in Elements anzeigt, ermöglicht es wiederkehrenden Stripe-Nutzern, schneller zu bezahlen. Händler: Tour Estate AI Ltd beim Checkout.

Published on 9. Juli 2026

Amazon Pay ist in der Produktion nicht aktiviert – ein früherer Vorfall mit einer Amazon Pay-Weiterleitung führte zu einer Karten-nur-Politik. STRIPE_ARCHITECTURE dokumentiert den Vorfall mit Amazon Pay über 25 €, bei dem die Rückleitungs-URL falsch geleitet wurde und confirmSubscription übersprungen wurde. Wallets wurden zurückgestellt.

Published on 9. Juli 2026

Apple Pay und Google Pay sind derzeit im Produktions-Checkout nicht aktiviert. Wallet-Status STRIPE_ARCHITECTURE dokumentiert Wallets, die aufgrund des Risikos einer Weiterleitungsabwicklung deaktiviert sind. Zahlungselement für Karten im Produktionsmodus konfiguriert.

Published on 9. Juli 2026

Der Checkout von Tour Estate AI verwendet das Stripe Payment Element – hauptsächlich Karten in der Produktion. Zahlungsmethoden STRIPE_ARCHITECTURE: nur Karten in der Produktion; Wallets (Apple Pay, Google Pay, Amazon Pay) deaktiviert, bis die Umleitungsabwicklung verifiziert ist.

Published on 9. Juli 2026

Erhalten Sie Hilfe zur Abrechnung über den Support kontaktieren im Abrechnungs-Tab oder hello@tourestateai.com. Abrechnungsunterstützung Abrechnungs-Tab Hilfe benötigt? Abschnitt verlinkt Support kontaktieren → https://www.tourestateai.com/contact-us. Fügen Sie die Rechnungs-ID aus der Abrechnungshistorie für schnellere Hilfe hinzu.

Published on 9. Juli 2026

Es gibt heute kein eigenständiges Formular zur Aktualisierung der Karte in der Abrechnung – Zahlungsmethoden werden über Stripe aktualisiert, wenn Sie erfolgreich bezahlen. Zahlungsmethode aktualisieren Der Abrechnungs-Tab ist nur lesbar für Karten. Aktualisierungen der Zahlungsmethode im Stripe-Kundenportal sind deaktiviert. Der Checkout für neue Abonnements speichert die Standard-Zahlungsmethode bei_on_subscription.

Published on 9. Juli 2026

Gespeicherte Karten erscheinen unter Zahlungsmethoden in Einstellungen → Abrechnung. Liste der Zahlungsmethoden Listet Stripe-Karten: Marke, •••• letzte4, Ablaufdatum, Standard-Abzeichen. Leer: Keine Zahlungsmethoden hinzugefügt.

Published on 9. Juli 2026

Download invoices or receipts from actions on each Billing History row.

Published on 9. Juli 2026

Siehe Zahlungen unter Einstellungen → Abrechnung → Abrechnungshistorie. myPayments GraphQL listet NEW_SUBSCRIPTION, UPGRADE_SUBSCRIPTION, CHANGE_BILLING_INTERVAL, RENEWAL, COINS_PURCHASE Zeilen auf.

Published on 9. Juli 2026

Eine fehlgeschlagene Verlängerungszahlung kann Ihr Abonnement auf PAST_DUE setzen, bis Sie die Zahlung aktualisieren. Auswirkungen einer fehlgeschlagenen Zahlung invoice.payment_failed Webhook aktualisiert den Status. Standardmäßige Karenzzeit 7 Tage für die Plan-Entität – ÜBERPRÜFEN SIE DIE DURCHFÜHRUNG IN DER APP. Käufe von Münzpaketen sind blockiert, wenn PAST_DUE.

Published on 9. Juli 2026

Die Kündigung zum Ende der Abrechnungsperiode bedeutet, dass Ihr Abonnement aktiv bleibt, bis die aktuelle Abrechnungsperiode endet, und dann nicht mehr verlängert wird. Definition Der UI-Status Kündigung zum Ende der Abrechnungsperiode entspricht cancelAtPeriodEnd=true. Sie werden nach dem angezeigten Enddatum nicht erneut belastet, es sei denn, Sie reaktivieren.

Published on 9. Juli 2026

Reaktivieren Sie, bevor Ihr Abrechnungszeitraum endet, unter Einstellungen → Pläne. reactivateUserSubscription entfernt cancel_at_period_end in Stripe. Verfügbar, wenn cancelAtPeriodEnd und jetzt <= currentPeriodEnd.

Published on 9. Juli 2026

Tour Estate AI bietet keine automatischen Rückerstattungen für ungenutzte Abonnementzeit bei einer Stornierung an. Rückerstattungsrichtlinie Das Stornierungsmodal besagt, dass es keine Rückerstattungen für ungenutzte Zeit gibt. Rückerstattungen für Coin-Pakete sind manuell v1 gemäß STRIPE_ARCHITECTURE.

Published on 9. Juli 2026

Die Kündigung erfolgt zum Ende des Abrechnungszeitraums – Sie behalten den Zugang bis zum aktuellenPeriodenEnde, dann endet das Abonnement. Nach der Kündigung Stripe cancel_at_period_end: true. DB cancelAtPeriodEnd=true. Keine sofortige Verlust von Funktionen. Zukünftige Verlängerungen stoppen.

Published on 9. Juli 2026

Kündigen Sie Ihr Abonnement unter Einstellungen → Pläne mit Kündigung des Abonnements. Kündigungsablauf Setzt Stripe cancel_at_period_end. Modal erfordert die Eingabe von 'cancel' genau. Nachricht: Keine Rückerstattungen für ungenutzte Zeit.

Published on 9. Juli 2026

Es sind vier Münzpakete verfügbar: Top-Up (10 Münzen), Creator Pack (50), Growth Pack (150), Agency Pack (500). Paketkatalog coinPackSeedCatalog definiert Top-Up, Creator Pack, Growth Pack, Agency Pack mit Stripe-Preisen pro Währung.

Published on 9. Juli 2026

Nein. Guthaben von Münzpaketen verfallen niemals. Verfall von Münzpaketen STRIPE_ARCHITECTURE besagt ausdrücklich, dass gekaufte Münzen niemals verfallen. Sie bleiben im CoinBalance, bis sie ausgegeben werden.

Published on 9. Juli 2026

Münzpakete erfordern ein aktives kostenpflichtiges Abonnement – der kostenlose Plan kann keine Pakete kaufen. Einschränkung des kostenlosen Plans Server überprüft isUserSubscriptionEligibleForCoinPacks – FREIER Status schlägt fehl. Die Benutzeroberfläche kann Kaufen-Paket ausblenden oder CTA Pläne anzeigen.

Published on 9. Juli 2026

Nur Benutzer mit einem aktiven Abonnement können Coin-Pakete kaufen. Berechtigung isUserSubscriptionEligibleForCoinPacks erfordert den Status AKTIV. Beinhaltet cancelAtPeriodEnd, solange der Zeitraum nicht beendet ist. PAST_DUE und GRATIS sind blockiert.

Published on 9. Juli 2026

Active subscribers buy one-time coin packs on Settings → Plans. Buy credits Coin Packs section — Top up your balance with a one-time coin purchase. Buy pack → https://www.tourestateai.com/checkout/coins?packUuid=.

Published on 9. Juli 2026

Der Checkout erfordert einen angemeldeten Benutzer. Gäste werden zu https://www.tourestateai.com/signup mit returnUrl zurück zum Checkout umgeleitet. Auth-Gate Unauthentifizierter Zugriff auf https://www.tourestateai.com/checkout leitet zur Anmeldung weiter und bewahrt die Parameter Plan, Intervall und Währung in returnUrl.

Published on 9. Juli 2026

Nach erfolgreicher Zahlung erfüllt Tour Estate AI Ihr Abonnement oder Ihr Münzpaket und leitet Sie in die App weiter. Nach dem Checkout Abonnements: confirmSubscription → fulfillSubscriptionAfterPayment → Münzverteilung → Weiterleitung über getCheckoutReturnUrl. Münzen: confirmCoinPackPurchase auf https://www.tourestateai.com/checkout/coins.

Published on 9. Juli 2026

No. Switching from annual to monthly billing is not available in the app. Cancel at period end, then re-subscribe monthly after term.

Published on 9. Juli 2026

Wechseln Sie das Abrechnungsintervall von monatlich zu jährlich über 'Zu jährlicher Abrechnung wechseln' im Tab 'Pläne'. SubscriptionUpgradeAction.SWITCH_BILLING für denselben Plan MONAT → JAHR. UI: Zu jährlicher Abrechnung wechseln — Erhalten Sie 🪙 {{annualCoins}} Credits im Voraus.

Published on 9. Juli 2026

No. Tour Estate AI does not support self-serve plan downgrades (e.g. Studio → Starter).

Published on 9. Juli 2026

Upgrade von Starter → Studio über den Tab 'Pläne' oder die Preisgestaltung, wenn Upgrade-Optionen angezeigt werden. Starter zu Studio isValidUpgrade erlaubt STARTER → STUDIO. Aktion kann UPGRADE_SUBSCRIPTION in der Abrechnungshistorie sein.

Published on 9. Juli 2026

Upgrade von Kostenlos zu Starter oder Studio über https://www.tourestateai.com/pricing oder die Upgrade-CTAs im Tab Pläne. Gültige Upgrades: KOSTENLOS → STARTER|STUDIO|ENTERPRISE. Der Checkout- oder Upgrade-Prozess verwendet dieselben Planparameter.

Published on 9. Juli 2026

Abonnieren Sie Starter oder Studio über https://www.tourestateai.com/checkout, nachdem Sie einen Plan unter https://www.tourestateai.com/pricing ausgewählt haben. Abonnement-Checkout Der Checkout verwendet Stripe Elements (nicht Stripe Hosted Checkout). Parameter: plan=STARTER|STUDIO, interval=MONAT|JAHR, currency=.

Published on 9. Juli 2026

Sehen Sie die Geschichte des Verdienens/Ausgebens von Münzen im Tab Pläne. Transaktionshistorie Münztransaktionsaufzeichnungen zeigen Quellen: ABONNEMENTSBEFUGNIS, ANMELDEBONUS, MÜNZPAKET, SOZIALVERBINDUNGSBONUS, VIDEOERZEUGUNG, RÜCKERSTATTUNG.

Published on 9. Juli 2026

Sie können keine Tour generieren, ohne genügend Credits. Die App fordert Sie auf, Münzen zu kaufen oder Pläne anzusehen. Keine Credits spendCoins gibt nicht genügend Credits zur Generierung dieser Tour zurück. InsufficientCreditsAlert zeigt die CTA Kaufen Sie Münzen oder Pläne ansehen.

Published on 9. Juli 2026

Yes, you get 10 free coins on sign up

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Yes, unused credits generally stay in your balance forever. Subscription renewals add new allowance rather than wiping the balance.

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Coin pack credits never expire.

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View your remaining credits on Settings → Plans.

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Die Kosten für ein Tour-Video sind dynamisch – sie hängen von Ihrer Vorlage, Fotos, Musik, Overlays und Einstellungen ab. Kein fester Preis pro Video estimateTourCost / calculateTourCost berechnet die Kosten pro Projekt. Fehler bei Kurz: Sie benötigen {{total}} Credits, haben aber nur {{balance}}.

Published on 9. Juli 2026

Credits (als Münzen 🪙 im Preis angezeigt) sind das Guthaben, das Sie ausgeben, um Tourvideos zu erstellen. Was sind Credits? Einstellungen nennen sie Property Tour Credits; Preisgestaltung/Checkout verwenden Münzen. Dasselbe CoinBalance-Hauptbuch — verdient durch Abonnements, Anmeldebonus, Münzpakete, soziale Verbindungen und Rückerstattungen.

Published on 9. Juli 2026

Use the Compare All Features table on the pricing page. Feature comparison Pricing page renders plan cards plus a comparison table with columns Free, Starter, Studio, Enterprise. Live coin counts come from activePlansWithPricing.

Published on 9. Juli 2026

Yes. GBP and EUR are supported checkout currencies.

Published on 9. Juli 2026

Der Checkout und die Preisgestaltung von Tour Estate AI unterstützen sechs Währungen: GBP, USD, EUR, AUD, CAD, JPY. Unterstützte Währungen Die CurrencyCodeIso-Enum listet GBP, USD, AUD, CAD, EUR, JPY. Die Checkout-URL enthält den Parameter currency=.

Published on 9. Juli 2026

Yes. Paid plans support Monthly and Yearly billing on https://www.tourestateai.com/pricing and https://www.tourestateai.com/checkout.

Published on 9. Juli 2026

Ja. Enterprise ist für Teams, die maßgeschneiderte Preise und intensivere Unterstützung benötigen. Was ist Enterprise? Enterprise erscheint auf https://www.tourestateai.com/pricing mit Kontakt Vertrieb anstelle eines Checkout-Buttons. Der Plantyp ENTERPRISE existiert im Code für Upgrades von niedrigeren Stufen über den Vertriebsprozess.

Published on 9. Juli 2026

Starter und Studio sind die beiden kostenpflichtigen Selbstbedienungsstufen. Studio umfasst höhere Limits und mehr Münzen als Starter. Starter vs Studio Beide unterstützen monatliche und jährliche Abrechnung sowie Abonnement-Münzkontingente. Studio umfasst typischerweise mehr Münzen, Teamfunktionen und höhere Qualitätslimits – genaue Werte finden Sie in den Preis- und Planmerkmal-Adminzeilen.

Published on 9. Juli 2026

Tour Estate AI offers four plans: Free, Starter, Studio, and Enterprise.

Published on 9. Juli 2026

Tour Estate AI pricing depends on plan, billing period (monthly or yearly), and currency.

Published on 9. Juli 2026

Yes. Tour Estate AI offers a Free plan you can start without a paid subscription.

Published on 9. Juli 2026

If your template list looks shorter than expected, your organization Industry category is the most common cause. Why templates are filtered Tour Estate AI hides templates tagged for the other segment when your account has Real estate or Architecture / AEC set. Templates with no industry tag remain visible to everyone.

Published on 9. Juli 2026

Industry category and Industry are two separate Organization fields with different roles. Industry vs industry category Industry category is the broad segment (Real estate, Architecture / AEC, Other) used for template filtering. Industry is your specific vertical label (e.g. Residential Real Estate, BIM manager) for profiling and onboarding.

Published on 9. Juli 2026

Your organization Industry category filters which video templates appear when you create a project.

Published on 9. Juli 2026

Tour Estate AI serves both real estate professionals and architecture/AEC teams. Set your industry category to get relevant templates. Who is Tour Estate AI for? Industry category options are Real estate, Architecture / AEC, and Other. Each path unlocks templates tagged for that segment plus uncategorized templates.

Published on 9. Juli 2026

Your profile Country / region affects display currency when you do not have an active subscription. Preferred country drives pricing for unsubscribed users.

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Profile Country / region and organization business address country are two different fields with different purposes.

Published on 9. Juli 2026

Tour Estate AI offers a full ISO country list in profile and organization country dropdowns. Where countries appear Countries appear in Profile Country / region, Organization business address Country, and the navbar Language & Country modal. All use the same country data (~250 countries + Other).

Published on 9. Juli 2026

The help center is available at https://www.tourestateai.com/help for every supported UI language. Help center locales

Published on 9. Juli 2026

Change the app UI language from the navbar Language & Country control or from Settings → Profile.

Published on 9. Juli 2026

Tour Estate AI supports nine UI languages. Each uses its own URL locale prefix. en, es, fr, de, it, pt, ko, ja, ar. Default locale is English (en).

Published on 9. Juli 2026

Yes — Arabic (ar) is a supported UI language in Tour Estate AI. URLs use the /ar/ prefix (e.g. /ar/settings). The language dropdown shows العربية.

Published on 9. Juli 2026

Sign out of Tour Estate AI from your profile menu in the top navigation. How does sign out work? Sign out ends your session server-side and redirects you to https://www.tourestateai.com/signin. You will need to sign in again to access projects and settings.

Published on 9. Juli 2026

Tour Estate AI offers 13 industry options plus three industry categories. Here is the full list from Settings.

Published on 9. Juli 2026

Add your organization's business address on the Organization tab. This is separate from your profile Country / region.

Published on 9. Juli 2026

Set your industry category, specific industry, and company size on the Organization tab. These affect which templates you see. Why industry and company size matter Industry category (Real estate, Architecture / AEC, Other) filters video templates. Industry is your specific vertical. Company size helps Tour Estate AI understand your team scale.

Published on 9. Juli 2026

Add your company name, website, and description on the Organization tab in Settings.

Published on 9. Juli 2026

Update how you heard about Tour Estate AI on your Profile tab — useful if your answer changed or onboarding skipped it.

Published on 9. Juli 2026

Choose whether Tour Estate AI sends you marketing and product emails from the Profile tab.

Published on 9. Juli 2026

Your profile Country / region sets your market region for pricing display when you do not have an active subscription.

Published on 9. Juli 2026

Set your preferred UI language in Settings → Profile under Language & region, or change it instantly from the navbar.

Published on 9. Juli 2026

The email field on your Profile tab is read-only. Tour Estate AI does not offer self-service email changes in Settings today.

Published on 9. Juli 2026

Update your first name, last name, and phone number on the Profile tab in Settings.

Published on 9. Juli 2026

Open Settings to edit your profile, organization, plans, billing, assets, and connected accounts. Where are account settings? Settings lives at https://www.tourestateai.com/settings. The default tab is Profile (👤 Profile). You can also open Profile directly at https://www.tourestateai.com/settings?type=profile.

Published on 9. Juli 2026

After you complete the onboarding survey, Tour Estate AI saves your progress and sends you back into the product.

Published on 9. Juli 2026

Complete the onboarding survey so Tour Estate AI can customize your setup. Based on your results, the platform will suggest specific templates, designs, and music that best match your industry and team.

Published on 9. Juli 2026

New accounts may see a short onboarding survey at https://www.tourestateai.com/onboarding before full access to project creation. It embeds a Formbricks survey in an iframe titled Onboarding survey. Answers map to your organization profile (industry, company size, company name, how you heard about us).

Published on 9. Juli 2026

Reset links can fail if the token is missing, already used, or invalid. Request a fresh link from https://www.tourestateai.com/reset-password. Why would a reset link fail?

Published on 9. Juli 2026

Open the password reset link from your email to choose a new password and sign in. What is the new-password page?

Published on 9. Juli 2026

If the password reset email does not arrive, work through deliverability checks before requesting another link.

Published on 9. Juli 2026

Forgot your password? Request a reset link from the Reset Your Password page using the email on your account. What is password reset? Password reset emails a secure link to https://www.tourestateai.com/new-password?prt={token}. You set a new password there and are signed in automatically.

Published on 9. Juli 2026

When you sign in using email, password, and name you are redirected to https://www.tourestateai.com/onboarding

Published on 9. Juli 2026

If you created your account with Google, sign in with the Sign in with Google button on the Sign In page. What is Google sign-in? Google sign-in uses the same OAuth flow as Google sign-up. If you already have a Tour Estate AI user linked to that Google account, you are signed in and redirected.

Published on 9. Juli 2026

Sign in to your existing Tour Estate AI account with the email and password you used at sign-up.

Published on 9. Juli 2026

After you create an account, Tour Estate AI signs you in automatically and routes you into the product where you will be onboarded.

Published on 9. Juli 2026

After email/password sign-up, Tour Estate AI sends a verification email. Click the link in that email to verify your address. What is email verification? Email verification confirms you own the address you used to sign up. The link opens your dashboard with a verification token in the URL. Verification is not required to use the app — you can sign in before verifying.

Published on 9. Juli 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup. From there, you can use the Sign up with Google button. What is Google sign-up? Google sign-up uses Google OAuth. Tour Estate AI receives your Google profile to create or link your account. Google sign-ups are treated as email-verified automatically.

Published on 9. Juli 2026

To get started, visit the Tour Estate AI Sign-Up Page: https://www.tourestateai.com/en/signup. From there, you can enter your details manually.