I was charged but my coins didn't appear — what do I do?
Zuletzt aktualisiert: 7/9/2026
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1 Min. Lesezeit
Contact support with your coin pack receipt
Voraussetzungen
Charged coin pack without balance increase.
Wichtige Punkte
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
Fehler, die Sie vermeiden sollten
Assuming delay — coin fulfillment is immediate on success.
Tags
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