I was charged but my coins didn't appear — what do I do?
Ultimo aggiornamento: 7/9/2026
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1 min di lettura
Contact support with your coin pack receipt
Prerequisiti
Charged coin pack without balance increase.
Punti chiave
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
Errori da evitare
Assuming delay — coin fulfillment is immediate on success.
Tag
coins
charged
coin pack
billing
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