Question 1

What is Tour Estate AI?

Accepted Answer

Tour Estate AI helps you create professional marketing videos from property photos. Upload your images, and our AI handles the rest—generating high-quality videos ready for social media and property listings.

Question 2

How does Tour Estate AI work?

Accepted Answer

Simply upload your property photos and our AI organises them in the best order, adding smooth transitions and effects. You can customise the video with your branding and music before downloading a professional, ready-to-use result in just minutes.

Question 3

How do I get started with Tour Estate AI?

Accepted Answer

Simply sign up for a free account, upload your property photos, choose a template, and let our AI create your video. The entire process takes just a few minutes.

Question 4

What makes Tour Estate AI different from other tools?

Accepted Answer

Our AI specifically understands real estate photography and creates cinematic movements that showcase properties naturally. We offer automatic vertical video creation, custom branding, and seamless integration with MLS platforms.

Question 5

Can I try Tour Estate AI for free?

Accepted Answer

Yes! We offer a free plan that includes 1 video per month with basic features. No credit card required to get started. You can upgrade anytime to access more videos and advanced features.

Question 6

Do I need a credit card to sign up?

Accepted Answer

No credit card required! You can start with our free plan immediately. Only provide payment information when you're ready to upgrade to a paid plan.

Question 7

What's the difference between the plans?

Accepted Answer

The Free plan is perfect for testing, with 1 project. Paid plans let you remove the Tour Estate AI watermark, get priority support, and unlock more credits to generate more real estate video tours.

Question 8

What happens if I exceed my monthly limit?

Accepted Answer

You can buy more credits or upgrade to a higher plan. We'll notify you when you're approaching your limit.

Question 9

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. If you cancel, you'll continue to have access to your paid features until the end of your current billing period.

Question 10

Do you offer a money-back guarantee?

Accepted Answer

Yes! We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied within the first 30 days, contact our support team for a full refund.

Question 11

What browsers are supported?

Accepted Answer

It works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Question 12

What video quality do you provide?

Accepted Answer

Videos are created in HD (1080p) by default, featuring professional-grade transitions and effects. Higher-resolution exports in 4K and 8K are available as optional upgrades.

Question 13

How long does it take to generate a video tour?

Accepted Answer

Most videos are generated within 2–5 minutes. Processing time may vary based on the number of photos and complexity of effects chosen.

Question 14

What video formats do you provide?

Accepted Answer

We provide videos in multiple formats optimized for different platforms: landscape for YouTube and websites, portrait for Instagram and TikTok, and square for Facebook posts. We support 9:16, 16:9, and 1:1.

Question 15

Is my data secure?

Accepted Answer

Absolutely. We use enterprise-grade security with encrypted file storage and transmission. Your photos and videos are never shared with third parties.

Question 16

Can I download my video?

Accepted Answer

Yes, all generated videos can be downloaded in high quality. You can download them as many times as needed from your account.

Question 17

How long is each video?

Accepted Answer

Video length depends on how many images you add. Each image adds about 3 seconds to your video.

Question 18

How many images can I use per video?

Accepted Answer

You can use as many as you want, as long as you have enough credits. There is no fixed limit.

Question 19

What kind of support do you offer?

Accepted Answer

Support depends on your plan. Free accounts get email responses within 48 hours. Starter includes priority email with a 24-hour target. Business adds business-hours support and phone access, with a 24-hour response target.

Question 20

How can I contact support?

Accepted Answer

You can reach our support team through email at support@tourestateai.com, or use the contact form on our website. We typically respond within 24 hours during business days.

Question 21

What is your support response time?

Accepted Answer

We aim to respond to all support inquiries within 24 hours during business days (Monday-Friday). For urgent issues, please mark your message as 'Urgent' and we'll prioritize your request.

Question 22

My question isn't answered here. How can I get help?

Accepted Answer

Email us at hello@tourestateai.com and we'll point you in the right direction.

Features	TourEstateAI	Reel Estate
Cinematic image-pan tour ready in ~2 minutes (vs ~10 minutes elsewhere)
Pay per image — charged only for the images you use. No limits on how many images per project
Custom realistic AI presenters
Multiple templates built for real estate listings
Bulk video creation from a spreadsheet
Credits on TourEstateAI don't expire at the end of the billing period

TourEstateAI vs Reel Estate

Complete functionality matters

How TourEstateAI works

Upload & customize

AI builds your cinematic tour

Download & share

Frequently Asked Questions

Getting Started

Still have questions?