I was charged but my coins didn't appear — what do I do?
Última atualização: 7/9/2026
•
1 min de leitura
Contact support with your coin pack receipt
Pré-requisitos
Charged coin pack without balance increase.
Pontos-chave
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
Erros a evitar
Assuming delay — coin fulfillment is immediate on success.
Etiquetas
coins
charged
coin pack
billing
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