I was charged but my coins didn't appear — what do I do?
마지막 업데이트: 7/9/2026
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1분 읽기
Contact support with your coin pack receipt
사전 요건
Charged coin pack without balance increase.
주요 포인트
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
피해야 할 실수
Assuming delay — coin fulfillment is immediate on success.
태그
coins
charged
coin pack
billing
