I was charged but my coins didn't appear — what do I do?
Dernière mise à jour : 7/9/2026
•
1 min de lecture
Contact support with your coin pack receipt
Prérequis
Charged coin pack without balance increase.
Points clés
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
Erreurs à éviter
Assuming delay — coin fulfillment is immediate on success.
Tags
coins
charged
coin pack
billing
Transformez les photos de l'annonce en visites vidéo
Téléversez des photos du bien et obtenez une visite soignée en quelques minutes — sans vidéaste.
