I was charged but my coins didn't appear — what do I do?
آخر تحديث: 7/9/2026
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1 دقائق للقراءة
Contact support with your coin pack receipt
المتطلبات الأساسية
Charged coin pack without balance increase.
نقاط مهمة
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
أخطاء يجب تجنبها
Assuming delay — coin fulfillment is immediate on success.
الوسوم
coins
charged
coin pack
billing
حوّل صور العقار إلى جولات فيديو
ارفع صور العقار واحصل على جولة منسقة خلال دقائق — دون الحاجة إلى مصور فيديو.
