I was charged but my coins didn't appear — what do I do?
最終更新: 7/9/2026
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約1分
Contact support with your coin pack receipt
前提条件
Charged coin pack without balance increase.
ポイント
Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI — contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings → Plans → credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
よくある失敗
Assuming delay — coin fulfillment is immediate on success.
タグ
coins
charged
coin pack
billing
