I was charged but my coins didn't appear â what do I do?
æçµæŽæ°: 7/9/2026
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Contact support with your coin pack receipt
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Charged coin pack without balance increase.
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Do not buy same pack repeatedly until resolved.
Charged but coins didn't appear on Tour Estate AI â contact support with payment confirmation.
Contact support with receipt to manually fulfill coin pack credit.
Recovery
Verify balance
Settings â Plans â credits remaining unchanged.
Billing History COINS_PURCHASE row status.
Contact support
Email with Stripe confirmation.
Include pack name and currency paid.
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Assuming delay â coin fulfillment is immediate on success.
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